Order Administration Specialist

SHOULD YOU ACCEPT THIS CHALLENGE...
Responsibilities:
Utilize working knowledge of NetSuite, Salesforce, Google Office, and Microsoft Office
Create, edit, and submit Contract Manufacturing Purchase Order (CMPO) via NetSuite B2B EDI, adhering to company guidelines and processes; including billing and shipping addresses, pricing, and configuration

Execute Expedite Requests using Smartsheet Software

Manage NetSuite backlog from CMPO execution to Fulfillment using various NetSuite and Google reports

Foster cooperative partnerships with Sales, Sales Operations, Finance, Supply Chain, Contract Manufacturing, and other dependent functions.

Collaborate with the Sales Team to resolve order issues and educate them on fulfillment policies and guidelines

Maintain positive and professional communication internally and externally to resolve fulfillment issues

Contribute to the department's growth by assisting in building scalable processes, supporting documentation, metrics, and improving quality.

Possess basic knowledge of Bill of Materials.

WHAT YOU'LL NEED TO BRING TO THIS ROLE...
Minimum of 6 years of experience in a customer service or order processing role in a sales environment preferred.

Experience with Salesforce and NetSuite preferred.

Proficiency in CRM and ERP systems in an order processing function.

Experience working in a channel-driven sales organization.

Ability to execute, adapt, prioritize, and multi-task in a fast-paced, high-growth environment.

Flexibility to handle sudden, non-routine, and unstructured requests.

Excellent data entry skills for quick and accurate data review and input.

Strong interpersonal, written, and verbal communication skills; excellent listening, negotiation, and problem-resolution skills.

Self-starter with a proven track record in a sales support role with stellar customer service skills.

High attention to detail and accuracy.

Superior phone and email etiquette and ability to effectively interact with internal and external customers and peers.

Integrity and accountability in all aspects of responsibilities.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information. 
There is no application deadline and we accept applications on an ongoing basis until the job is filled.