[Permanent Night Shift] Mandarin Customer Service Specialist ????

- Fluency inTraditional Mandarin(speaking, reading, and typing) is required.
- Willingness to work5 working days with 2 off days (8am - 11pm) including public holidays.
- Able to work inKL Sentral(fully on-site office, easily accessible by LRT and MRT).
- Interest in customer service and theTravel industry.
- Ability to proactively and independently work towards meeting targets and goals.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Patience, empathy, and a unique ability to manage stress.
Job Description:Handle customer inquiries via live chat/email about online travel agency/related products.
Provide friendly and efficient service to the travel community of our client.
Process reservations or support work relating to travelling/related products.
Manage feedback/complaints and liaise with back end support to resolve members' issues.
Advise on latest promotions.
Research information and troubleshoot problems using available resources.
How do your skills match this job?Sign in and update your profile to get insights.
Your application will include the following questions:
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years' experience do you have as a customer service specialist?
How would you rate your Mandarin language skills?
Which of the following languages are you fluent in?
Do you have customer service experience?
How would you rate your English language skills?#J-18808-Ljbffr