Job Description Job Summary Responsible for customer order management, material and production planning for Spare Part Value Stream at Asia Hub. Job Scope Responsible for customer order management, material and production planning for Spare Part Value Stream at Asia Hub. Liaise with customers on orders fulfillment with effective coordination internally in addressing issue Track and analyze customer demand trend and forecast accuracy for inventory control Prepare production schedule to meet customers' demands and achieving the targeted service level Responsible for material planning to ensure the steady flow of materials necessary to support the manufacturing lines. Schedule and follow up delivery and release scheduling agreement to supplier. Manage backlog & unfulfilled orders: Close follow up with planners to drive backlog reduction & timely update of recovery status to BU/LOG & PT-ASA. Handle manual and ad hoc sales orders Set priorities with the logistic department on the movement of material for timely shipment. Arrange and attend the regular meeting with customer to review fulfillment and delivery status Work closely with other function and review opportunities for continuous improvement and business improvements Support and prepare management reporting as and when necessary. Any other duties assigned by the immediate superior from time to time. Qualifications Degree in any discipline with minimum 5 years related working experience. Experience in material planning and/or production planning and/or purchasing is an added advantage. Good communication and interpersonal skills. Good analytical skills and problem solving is essential. Meticulous, result oriented, motivated and accountable. Knowledge in Microsoft Office is a must. SAP knowledge is an added advantage Ability to communicate to all levels of management, and cross functional business partners is essential.