Policy Owner Service, Analyst
Apply locations Kuala Lumpur, MY-AIA Malaysia time type Full time posted on Posted Yesterday job requisition id JR-54244
At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.
It's about finding new ways to not only better people's lives, but to better the communities and environments we live in.
Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future.
People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you?
Then read on.
About the Role
Associate to Customer Servicing, Non Medical Complex/Financial Team
Roles and Responsibilities:
To handle day to day Financial (Batch Payment) transactions & ensure all related processes comply with requirement / SLA set.
To support suspense management by clearing suspense items.
Processing transactions / backend operational duties related to policy changes function.
To achieve department target and timeline (Quality, Productivity and TAT).
To respond and follow-up on customer requests, offer advice to meet customer needs and provide effective solution to customers' enquiries and complaints.
To ensure smooth daily operations and transactions are completed within TAT.
Takes timely corrective action to achieve objectives and close gaps.
Support any relevant duties within the assigned area(s) of responsibilities from time to time.
Minimum Job Requirements:
Bachelor's degree holder or equivalent experience.
Strong interpersonal and communication skills.
Proficient in Microsoft Office suite.
Competent verbal and written communication skills in English and Bahasa Malaysia.
Ability to speak other languages will be an added advantage.
Computer literate and well versed in MS Office.
Able to work independently and multitasking.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity.
Failure to provide such information may influence the processing and outcome of your application.
You are responsible for ensuring that the information you submit is accurate and up-to-date.#J-18808-Ljbffr