Quality Assurance Engineer

Job ResponsibilityKPI-Based MonitoringMonitor the operations of all Hubs using established Key Performance Indicators (KPIs) as benchmarks.Track and record relevant data points to assess the performance of Hubs on a continuous basis.Identify deviations from expected KPI values and investigate root causes for such variations.Report PreparationGenerate daily, weekly, and monthly reports that comprehensively outline QAQC issues and KPI measurements.Utilize data visualization tools to present findings in an easily understandable format.Ensure the accuracy and reliability of all information presented in the reports.Operational AnalysisConduct detailed analyses of challenges faced in Hub operations, utilizing both quantitative and qualitative data.Collaborate with cross-functional teams to gather insights and feedback for a holistic understanding of operational bottlenecks.Identify trends, patterns, and recurring issues that impact operational efficiency.Process ImprovementDevelop actionable suggestions to enhance the efficiency of working processes within the Hubs.Collaborate with Hub managers and team leads to implement process changes and improvements.Monitor the outcomes of implemented changes and adjustments to assess their impact on operational performance.Assigned TasksUndertake tasks as assigned by supervisors and management, contributing to various operational initiatives.Adapt and respond effectively to emerging needs within the organization, showcasing flexibility and versatility.Job RequirementsBachelor's degree in Business Administration, Operations Management, Analytics, or a related field.Proven experience in operations monitoring, data analysis, and process improvement.Proficiency in using data visualization tools and Microsoft Office Suite (Excel, PowerPoint).Strong analytical mindset with the ability to dissect complex problems and identify root causes.Excellent communication skills to convey findings, insights, and suggestions effectively.Detail-oriented approach with a commitment to producing accurate and reliable reports.Ability to collaborate across teams, work independently, and manage multiple tasks simultaneously.Job BenifitsInsurance coverageEPF,SOCSO,EISAnnual Leave & Public Holidays