**Job Title:** Remote Account Support Assistant
**Company:** IHH Healthcare Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority Level:** Associate Level
**Years of Experience:** 2
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### Job Description
IHH Healthcare Berhad, a leading international healthcare provider, is seeking an energetic and reliable Remote Account Support Assistant to join our dedicated team. As an essential part of our operations, this position plays a vital role in ensuring seamless communication with clients and supporting the account management process. Ideal candidates will possess strong project management skills, sound decision-making abilities, and a commitment to excellence in customer service.
### Responsibilities
- **Client Communication:** Serve as a primary point of contact for clients, addressing inquiries, resolving issues, and ensuring high levels of customer satisfaction through timely and effective communication.
- **Account Management Support:** Assist Account Managers in maintaining client accounts, including updates, documentation, and regular follow-ups. Ensure that all account-related paperwork is completed accurately and in a timely manner.
- **Documentation & Reporting:** Prepare and maintain detailed records of client interactions, transactions, comments, and complaints. Generate periodic reports to track account performance and identify areas for improvement.
- **Project Coordination:** Collaborate with internal teams to manage projects related to client accounts. Help ensure project timelines are met and that all stakeholders are kept informed of progress and developments.
- **Data Management:** Input and update client information into the CRM system. Ensure database accuracy and consistency, and conduct regular audits to avoid discrepancies.
- **Problem Resolution:** Identify potential issues and offer solutions. Use critical thinking to address complex inquiries. Utilize your decision-making skills to effectively prioritize tasks and respond to client needs.
- **Meeting Coordination:** Assist in scheduling meetings, preparing agendas, and taking minutes, ensuring that all necessary documentation is shared with relevant team members.
- **Feedback Collection:** Gather feedback from clients regarding their experiences and satisfaction with our services. Assist in compiling this data for analytical purposes to help improve service delivery.
### Requirements
- **Education:** A Bachelor's degree or equivalent experience in Business Administration, Healthcare Management, or a related field.
- **Experience:** Minimum of 2 years of experience in account support or customer service, preferably in the healthcare industry.
- **Skills:**
- **Project Management:** Strong ability to manage multiple tasks and projects simultaneously, ensuring deadlines are met.
- **Decision-Making:** Excellent judgment in establishing priorities and solving problems efficiently.
- **Communication:** Clear, professional communication skills, both written and verbal, with a knack for establishing rapport with clients and collaborating with team members.
- **Personality Traits:**
- Energetic with a positive attitude conducive to a supportive team environment.
- Reliable and able to work independently, demonstrating trustworthiness in all tasks.
### Benefits
- **Disability Insurance:** Comprehensive coverage to ensure your health and well-being.
- **Visa Sponsorship:** Assistance for eligible candidates willing to relocate.
- **Travel & Spending Expenses:** Reimbursement for work-related travel and necessary expenditures.
### Working Environment
At IHH Healthcare Berhad, we embrace diversity and foster an inclusive culture that values and respects all perspectives. We believe that diverse teams lead to innovative solutions and better results, and we encourage individuals of all backgrounds to apply.
### Application Deadline
Interested candidates are encouraged to apply by **October 2, 2024**.
### Equal Opportunity Statement
IHH Healthcare Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, or any other dimension of diversity.
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We invite you to join our team and contribute to enhancing the healthcare experience for our clients while growing in a supportive and dynamic work environment. If you meet the qualifications and are excited about this opportunity, we would love to hear from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
