**Job Title:** Remote Account Support Associate
**Company:** Perodua
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority Level:** Entry Level
**Years of Experience:** 1 Year
---
### Job Description
**Overview:**
Perodua is seeking a dedicated and passionate Remote Account Support Associate to join our dynamic team. In this entry-level position, you will play a crucial role in supporting our customers and ensuring their needs are met efficiently and effectively. Your efforts will directly contribute to our company's mission and success.
**Key Responsibilities:**
1. **Customer Support:**
- Respond to customer inquiries via email, chat, and phone in a timely manner.
- Provide accurate information regarding products, services, and account management.
- Resolve customer issues and grievances by understanding the problem thoroughly and troubleshooting effectively.
2. **Account Management:**
- Assist customers with the setup, management, and changes to their accounts.
- Monitor account activity and identify potential problems that may arise.
- Collaborate with internal teams to rectify account discrepancies promptly.
3. **Data Entry and Documentation:**
- Maintain accurate records of customer interactions and transactions.
- Update internal databases with customer information, feedback, and inquiries.
- Prepare and organize reports based on customer feedback and service metrics.
4. **Continuous Improvement:**
- Participate in training sessions and workshops to enhance product and service knowledge.
- Provide suggestions to improve customer service processes and methodologies.
- Stay informed about industry trends and best practices to ensure high-quality support.
5. **Time Management:**
- Prioritize tasks effectively to meet customer needs and deadlines.
- Manage your schedule to balance multiple account requests simultaneously.
6. **Collaboration:**
- Work closely with team members to share insights and strategies for improving customer satisfaction.
- Engage in team meetings and provide input on service improvements and customer experiences.
### Requirements:
**Educational Background:**
- A minimum of a high school diploma; an associate degree or relevant field is an advantage.
**Experience:**
- At least 1 year of experience in customer service, account management, or a related field is preferred.
**Technical Skills:**
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Experience using CRM software and customer support platforms is a plus.
**Personality Traits:**
- Hardworking: Display a strong work ethic and dedication to completing tasks with accuracy and attention to detail.
- Passionate: Show enthusiasm for customer service and a commitment to helping others.
**Soft Skills:**
- Time Management: Ability to prioritize and manage multiple tasks effectively while meeting deadlines.
- Analytical Skills: Strong problem-solving abilities to analyze customer issues and identify effective solutions.
### Benefits:
- Paid overtime opportunities
- Employee discounts on products and services
- Profit-sharing incentives based on company performance
### Working Environment:
Perodua emphasizes supporting employees in their personal and professional development. Our remote work culture provides the flexibility you need while fostering collaboration and teamwork. We value each team member's contributions and promote a supportive work atmosphere.
### Application Deadline:
Please submit your application by **September 28, 2024**.
---
**Equal Opportunity Statement:**
Perodua is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds to apply and believe that diverse perspectives drive innovation and success.
---
If you are a motivated individual who is eager to contribute to a successful team while developing professionally, we invite you to apply for the Remote Account Support Associate position at Perodua!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
