**Job Title:** Remote Account Support Officer
**Company:** IHH Healthcare Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience Required:** 3
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### **Job Description:**
IHH Healthcare Berhad is seeking a dynamic and dedicated **Remote Account Support Officer** to join our team. In this part-time role, you will be pivotal in providing high-quality support to our clients and stakeholders, ensuring their needs are met and exceeded while fostering lasting relationships. You will work remotely, allowing for flexibility and the opportunity to create an impactful contribution within a vibrant healthcare organization.
#### **Key Responsibilities:**
- **Client Relationship Management:**
- Serve as the first point of contact for clients and stakeholders, addressing inquiries, concerns, and feedback in a timely and professional manner.
- Build and maintain strong relationships with clients to enhance their satisfaction and foster long-term partnerships.
- **Account Administration:**
- Manage account documentation, ensuring that all records are accurate, up-to-date, and compliant with company policies and industry regulations.
- Coordinate with various departments to ensure smooth onboarding and transitions for new clients.
- **Problem Solving & Support:**
- Proactively identify client issues and provide effective solutions, utilizing a resourceful approach and strategic planning skills.
- Troubleshoot technical and service-related problems, collaborating with IT and operational teams as needed.
- **Performance Reporting:**
- Compile and analyze client data to generate insightful reports that aid in strategic decision-making and improve service delivery.
- Present findings to management through comprehensive reports highlighting account performance, client satisfaction, and areas for improvement.
- **Training & Development:**
- Assist in training new staff members on account handling protocols and customer service best practices.
- Participate in ongoing professional development opportunities to stay current with industry trends and enhance skills.
- **Process Improvement:**
- Contribute ideas for process enhancements that lead to increased efficiency and better client outcomes.
- Implement changes in client engagement approaches based on feedback and performance metrics.
#### **Qualifications:**
- **Education:**
- Bachelor's Degree in Business Administration, Healthcare Management, or a related field preferred.
- **Experience:**
- Minimum of 3 years of experience in account management, customer service, or a related role, preferably within the healthcare sector.
- **Technical Skills:**
- Proficient in CRM software and Microsoft Office Suite.
- Ability to analyze data and generate reports effectively.
#### **Personality Traits:**
- **Adaptable:** Must be able to adjust to changing priorities and client needs effortlessly while maintaining a positive attitude.
- **Resourceful:** Demonstrated ability to find innovative solutions to complex problems and make informed decisions independently.
#### **Soft Skills:**
- **Strategic Planning:** Ability to set priorities, manage time effectively, and contribute to long-term strategic goals.
- **People Management:** Capable of engaging and motivating clients and team members to achieve desired outcomes collaboratively.
### **Benefits:**
- Employee discounts on healthcare services and products.
- Joining Bonus upon successful completion of onboarding.
- Paid Time Off (PTO) to ensure work-life balance.
### **Working Environment:**
Join us in an inspiring remote work setting that promotes creativity, collaboration, and motivation. We foster an environment that encourages innovative thinking and recognizes the contributions of each team member.
### **Application Process:**
Interested candidates should submit their applications by **September 24, 2024**. We look forward to welcoming a new member to our team who shares our commitment to excellence in healthcare support.
### **Equal Opportunity Statement:**
IHH Healthcare Berhad is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
