**Job Title:** Remote Client Service Officer
**Company:** Sapura Energy Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority Level:** Entry Level
**Years of Experience:** 0
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### **Job Description**
Sapura Energy Berhad is seeking a motivated and enthusiastic Remote Client Service Officer to join our dynamic team. This entry-level position is perfect for individuals looking to kick-start their career in client relations while working in a flexible remote environment. As a Remote Client Service Officer, you will be responsible for providing exceptional support to our clients, which includes addressing inquiries, resolving issues, and ensuring an optimal customer experience.
### **Key Responsibilities**
- **Client Support:**
- Respond to client inquiries promptly through various communication channels, including email, chat, and phone.
- Assist clients with product/service-related questions, offering clear and concise information to ensure full understanding.
- **Issue Resolution:**
- Identify and troubleshoot client issues effectively, coordinating with internal teams when necessary to resolve problems swiftly.
- Document issues and resolutions to contribute to the company's knowledge base and improve service processes.
- **Client Relationship Management:**
- Build strong relationships with clients, understanding their needs and preferences to deliver tailored solutions.
- Follow up with clients post-interaction to ensure satisfaction and gather feedback for continuous improvement.
- **Research and Analysis:**
- Conduct market research to better understand client needs and industry trends, producing insightful reports for internal stakeholders.
- Leverage data analysis tools to track customer engagement metrics and make informed recommendations for enhancing client services.
- **Presentation:**
- Prepare and present findings from research and client feedback to management, contributing to strategic initiatives aimed at improving client satisfaction and retention.
- **Internal Collaboration:**
- Work collaboratively with internal teams, including marketing, sales, and operations, to align client service strategies.
- Participate in cross-functional meetings to keep abreast of service updates and initiatives that may impact clients.
- **Continuous Learning:**
- Stay updated on industry developments and advancements in technology that could enhance client service capabilities.
- Participate in training sessions and workshops to develop skills relevant to the role.
### **Requirements**
- **Education:**
- High school diploma or equivalent; relevant coursework in business, communications, or a related field is a plus.
- **Experience:**
- No prior experience required; however, internships or volunteer experiences in customer service or client relations will be considered advantageous.
- **Personality Traits:**
- Adaptable: Ability to thrive in a fast-paced and changing environment.
- Confident: Self-assured in communication with clients and internal teams.
- **Soft Skills:**
- Strong research skills: Comfortable utilizing various tools and methods to gather information.
- Excellent presentation skills: Capable of effectively communicating ideas and findings to diverse audiences.
- **Technical Skills:**
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Familiarity with customer relationship management (CRM) software is a plus but not required.
### **Benefits**
- Medical coverage to ensure your health and well-being.
- Paid overtime to recognize your hard work and dedication.
- Profit sharing opportunities to reward your contributions to the company's success.
### **Working Environment**
Join a supportive team that leverages data to inform decisions and drive strategic initiatives, ensuring that we continuously evolve and improve client service processes.
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**Deadline to Apply:** September 29, 2024
Sapura Energy Berhad is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage applicants from all walks of life to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
