**Job Title**: Remote Client Service Representative
**Company**: Kossan Rubber Industries Berhad
**Location**: George Town, Penang, MY
**Job Type**: Part-Time
**Seniority**: Associate Level
**Years of Experience**: 3
### Job Description
Kossan Rubber Industries Berhad, a leading rubber product manufacturer, is seeking a motivated and reliable Remote Client Service Representative to join our dynamic team. This part-time position is designed for individuals who excel in providing exceptional customer service and possess a keen understanding of client needs. If you are looking for a role where you can contribute significantly to our client relations while enjoying a supportive and growth-oriented work environment, we invite you to apply.
### Key Responsibilities
- **Client Communication**: Serve as the primary point of contact for clients, addressing inquiries, providing information, and resolving issues via email, phone, and chat.
- **Account Management**: Maintain and manage client accounts, ensuring all records are accurate and up-to-date. Monitor account activity and follow up on outstanding issues.
- **Strategic Planning**: Collaborate with senior management to develop and implement client service strategies that align with company goals and enhance customer satisfaction.
- **Issue Resolution**: Investigate and resolve client complaints or concerns with a focus on delivering a positive outcome and maintaining client loyalty.
- **Reporting**: Prepare reports on client feedback, service performance, and issues encountered to provide insights for continuous improvement.
- **Collaboration**: Work closely with the sales, finance, and operations teams to ensure a seamless and positive client experience.
- **Training and Development**: Continuously improve personal product knowledge and customer service skills through training and professional development opportunities.
- **Persuasion and Negotiation**: Utilize persuasive communication skills to promote company products and services to clients, ensuring alignment with their needs and preferences.
### Requirements
- **Education**: Bachelor's degree in Business Administration, Marketing, or a related field preferred.
- **Experience**: Minimum of 3 years of experience in a client service or customer support role, ideally within a manufacturing or industrial environment.
- **Technical Skills**: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software. Experience with remote communication tools (e.g., Zoom, Slack) is an advantage.
- **Personality Traits**:
- **Motivated**: Proven ability to work independently and take initiative to exceed client expectations.
- **Reliable**: A strong work ethic and dependable nature to ensure consistent service delivery.
- **Soft Skills**:
- **Strategic Planning**: Ability to think critically and plan effectively for long-term client relationships.
- **Persuasion**: Strong verbal and written communication skills to influence and negotiate effectively with clients.
### Benefits
- **Profit Sharing**: Participate in a profit-sharing program to benefit from the company's success.
- **Travel & Spending Expenses**: Reimbursement for work-related travel and other expenses.
- **Paid Time Off (PTO)**: Enjoy generous paid vacation and personal leave to promote work-life balance.
### Working Environment
At Kossan Rubber Industries Berhad, we are committed to providing an inclusive and supportive environment that fosters unlimited personal and professional growth. We value innovation, teamwork, and a forward-thinking approach that empowers our employees to thrive.
### Application Deadline:
Please submit your application by **September 28, 2024**.
### Equal Opportunity Statement
Kossan Rubber Industries Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, gender, age, sexual orientation, or any other characteristic protected by law. All qualified applicants are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
