**Job Title:** Remote Client Service Specialist
**Company:** Perodua
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
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### **Job Description**
Perodua is on the lookout for a dedicated and adaptable **Remote Client Service Specialist** to join our dynamic team. This entry-level position offers an exciting opportunity for individuals who are looking to begin their careers in client service and customer relations while working in a supportive and innovative environment. As a Client Service Specialist, you will play a pivotal role in providing excellent service to our clients, ensuring their needs are met, and helping to foster a positive relationship between them and our company.
### **Key Responsibilities**
- **Client Interaction:** Serve as the primary point of contact for clients by handling inquiries via email, chat, and phone calls. Provide timely and accurate information regarding products, services, and company policies.
- **Issue Resolution:** Analyze client concerns and queries, employing effective problem-solving skills to provide solutions. Escalate complex issues as necessary to ensure quick resolution.
- **Client Record Management:** Utilize client management software to document interactions, track client requests, and maintain up-to-date client records, ensuring a high standard of accuracy and confidentiality.
- **Feedback Collection:** Encourage client feedback to understand their experiences with our services. Gather insights and communicate findings to the management team to contribute to service improvement initiatives.
- **Collaboration:** Work closely with other departments including sales, marketing, and operations to ensure a seamless client experience. Support team members in achieving collective goals.
- **Administrative Support:** Assist with various administrative tasks related to client service operations, including scheduling appointments and following up on client requests.
- **Continuous Learning:** Participate in training programs and professional development workshops to enhance service delivery skills and stay current with industry trends.
### **Requirements**
**Education:**
- No formal work experience required; however, a degree or diploma in a relevant field (such as Business, Communications, or Customer Service) is an advantage.
**Technical Skills:**
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfort with remote communication tools (e.g., Zoom, Slack).
- Familiarity with Customer Relationship Management (CRM) software is a plus.
**Personality Traits:**
- **Dedicated:** Demonstrates commitment to providing exceptional service and support to clients.
- **Adaptable:** Exhibits flexibility in a dynamic work environment and is open to taking on new challenges.
**Soft Skills:**
- **Analytical Skills:** Ability to analyze information effectively for problem-solving and decision-making.
- **Persuasion:** Demonstrated ability to influence client perception positively and encourage engagement with our services.
### **Benefits**
- **Paid Time Off (PTO):** Enjoy flexible paid time off to recharge and maintain a healthy work-life balance.
- **Training & Professional Development:** Access to various training programs designed to enhance skills and foster career growth.
- **Travel & Spending Expenses:** Claims reimbursement for travel-related activities necessary for client service responsibilities.
### **Working Environment**
At Perodua, we foster a culture that encourages **curiosity** and **questioning** as catalysts for innovation and growth. We believe that by nurturing a creative environment, our employees can produce remarkable results that drive our success.
### **Application Deadline**
Interested candidates are encouraged to apply by **October 2, 2024.**
### **Equal Opportunity Statement**
Perodua is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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If you are a passionate individual ready to embark on a client service career, we invite you to apply and become a key part of the Perodua family!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
