**Job Title:** Remote Client Support Associate
**Company:** Perodua
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 3
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### Job Description
Perodua is seeking a motivated and resourceful Remote Client Support Associate to join our dynamic team. In this part-time role, you will play a key role in providing exceptional customer service and support to our valued clients, ensuring their needs are met with efficiency and professionalism. We're looking for a candidate who thrives in a fast-paced environment and is willing to take calculated risks to foster innovation and growth.
### Responsibilities
- **Client Interaction**: Serve as the primary point of contact for clients, addressing their inquiries via phone, email, or chat. Provide timely and accurate responses to ensure a high level of client satisfaction.
- **Issue Resolution**: Proactively identify and resolve client issues and concerns. Utilize problem-solving skills to troubleshoot technical issues, ensuring seamless resolution within established timelines.
- **Data Management**: Maintain accurate client records and database entries. Document all interactions, noting relevant details and follow-up actions required.
- **Feedback Collection**: Actively solicit and gather client feedback to improve services and identify areas for enhancement. Collaborate with management to implement client suggestions where feasible.
- **Product Knowledge**: Stay informed about Perodua's products and services to provide accurate information and recommendations to clients. Participate in ongoing training and knowledge assessments to keep skills sharp.
- **Team Collaboration**: Work closely with other team members to ensure efficient operations and service continuity. Attend regular team meetings to discuss challenges and solutions, fostering a collaborative work environment.
- **Reporting**: Prepare periodic reports on client interactions, complaints, and resolutions to track performance metrics and customer satisfaction levels.
- **Innovation and Improvement**: Identify opportunities for process improvements and suggest innovative ideas that can enhance the client support experience.
### Requirements
**Education and Experience**
- Bachelor's degree or equivalent experience in a related field.
- Minimum of 3 years of experience in customer service or client support roles.
**Personality Traits**
- **Resourceful**: Ability to efficiently utilize available resources to address client needs and solve problems.
- **Motivated**: Self-driven with a strong desire to achieve results and contribute positively to the team.
**Soft Skills**
- **Innovation**: Demonstrated ability to think creatively and propose new ideas to improve client support processes.
- **Adaptability**: Comfortable in a changing work environment and able to pivot strategies quickly in response to new information or challenges.
**Technical Skills**
- Proficient in the use of customer support software, CRM systems, and technology-related tools.
- Strong familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software applications.
**Communication Skills**
- Excellent verbal and written communication skills, with a focus on clarity and professionalism.
- Strong interpersonal skills with the ability to build rapport and establish trust with clients.
### Benefits
- Employee discounts on products and services.
- Joining bonus upon successful completion of onboarding.
- Reimbursement for travel and spending expenses related to client service operations.
### Working Environment
At Perodua, we encourage a spirit of exploration and taking calculated risks to foster growth and innovation. We believe in creating an inclusive and engaging atmosphere where every team member's input is valued and considered in the decision-making process.
### Equal Opportunity Statement
Perodua is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, or any other characteristic protected by law. We celebrate diversity and are dedicated to creating an inclusive culture for all employees.
### Application Deadline
If you're ready to take on this exciting opportunity as a Remote Client Support Associate at Perodua, please submit your application by October 7, 2024. We look forward to hearing from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
