**Job Title: Remote Customer Care Assistant**
**Company: S P Setia Berhad**
**Location: George Town, Penang, MY**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 0**
**Application Deadline: September 24, 2024**
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**Job Overview:**
S P Setia Berhad, a leading property development company, is seeking a motivated and resourceful Remote Customer Care Assistant to join our dynamic team. This entry-level part-time position is ideal for individuals looking to gain experience in customer service while working from the comfort of their own home. The successful candidate will play an essential role in fostering positive relationships with our customers, delivering exceptional support, and contributing to our mission of providing outstanding service within the real estate sector.
**Key Responsibilities:**
1. **Customer Engagement:**
- Respond promptly and professionally to customer inquiries via phone, email, and chat to address their questions, concerns, and feedback.
- Proactively reach out to customers to offer assistance and build rapport.
2. **Problem Resolution:**
- Identify issues faced by customers and provide effective solutions in a timely manner.
- Utilize negotiation and persuasion skills to de-escalate challenging situations and maintain customer satisfaction.
3. **Information Management:**
- Accurately document customer interactions and maintain detailed records in the customer relationship management (CRM) system.
- Monitor and update customer information and service requests to ensure seamless follow-up.
4. **Collaboration with Teams:**
- Work closely with various departments to relay customer feedback and contribute to service improvements.
- Participate in team meetings and training sessions to share insights and learn new strategies for enhancing customer support.
5. **Continuous Learning:**
- Stay informed about company products, services, and industry trends to provide knowledgeable assistance and recommendations to customers.
- Adapt to new technologies and customer care tools as they emerge, ensuring high-quality support is maintained.
6. **Quality Assurance:**
- Uphold the company's standards for customer service excellence, adhering to established protocols and guidelines.
- Assist in identifying opportunities for process improvements to enhance the overall customer experience.
**Requirements:**
- **Education:** High school diploma or equivalent required; additional coursework in customer service or related fields is a plus.
- **Experience:** No previous experience required; eagerness to learn and develop skills in customer service is essential.
- **Personality Traits:**
- Resourceful: Ability to find creative solutions to problems and adapt to various situations independently.
- Independent: Capable of working autonomously with minimal supervision, while still engaging with team members when necessary.
- **Soft Skills:**
- Strong negotiation and persuasion skills to effectively communicate with customers and address their needs.
- Excellent verbal and written communication skills with a focus on clarity and professionalism.
- Empathetic listener who can connect with customers on an emotional level, ensuring they feel heard and valued.
**Benefits:**
- Dental insurance
- Vision insurance
- Disability insurance
- Opportunities for professional development and career advancement
**Working Environment:**
Join a culture that encourages continuous learning and adaptation to stay ahead in a rapidly changing world. We provide a supportive and flexible work environment that fosters growth and innovation.
**Equal Opportunity Statement:**
S P Setia Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law.
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If you meet the qualifications outlined above and are excited about the opportunity to begin your career in customer service with S P Setia Berhad, we would love to hear from you! Please submit your application by September 24, 2024.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
