**Job Title: Remote Customer Service Officer**
**Company:** UEM Sunrise Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 1
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### Job Description
UEM Sunrise Berhad, a leading property development company in Malaysia, is seeking a motivated and customer-focused Remote Customer Service Officer to join our dynamic team. This part-time position offers individuals the opportunity to work from the comfort of their own homes while engaging with customers and providing exceptional service. The ideal candidate will have a passion for helping others, a confident demeanor, and the ability to work independently in a fast-paced environment.
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### Key Responsibilities
1. **Customer Support**:
- Serve as the first point of contact for customers via phone, email, and chat.
- Address and resolve customer inquiries, complaints, and feedback in a timely and professional manner.
- Provide accurate information regarding UEM Sunrise Berhad's products, services, and policies.
2. **Order Management**:
- Assist customers with processing transactions, including purchases, returns, and exchanges.
- Monitor order status and follow up with customers to ensure satisfaction with their purchases.
3. **Documentation and Reporting**:
- Maintain detailed records of customer interactions, transactions, and feedback using the company's Customer Relationship Management (CRM) system.
- Prepare and submit weekly reports on customer service performance metrics.
4. **Team Collaboration**:
- Collaborate with other departments (sales, marketing, etc.) to resolve customer issues and improve service delivery.
- Participate in team meetings and training sessions to enhance service skills and product knowledge.
5. **Issue Resolution**:
- Proactively identify common customer issues and work with management to develop efficient solutions.
- Stay updated on company policies and changes to maintain compliance and accuracy in service delivery.
6. **Customer Engagement**:
- Engage with customers on social media platforms and forums to foster positive relationships and promote company initiatives.
- Champion customer feedback by communicating insights and suggestions to the management team.
7. **Self-Improvement and Learning**:
- Continuously seek opportunities for personal and professional development in customer service skills and industry knowledge.
- Show adaptability to various customer needs and utilize creative problem-solving approaches.
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### Requirements
**Education and Experience**:
- A minimum of 1 year of experience in customer service or a related field.
- A High School diploma or equivalent; a Bachelor's degree in Business or related disciplines is a plus.
**Personality Traits**:
- Confident: Able to engage with customers assertively and positively.
- Independent: Self-motivated with the capability to work autonomously in a remote setting.
**Soft Skills**:
- Adaptability: Flexibility to adjust to various customer personalities and situations.
- Creativity: Ability to think outside the box in resolving issues and improving customer experiences.
**Technical Skills**:
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Familiarity with CRM software and customer service tools is preferred.
- Comfortable using various digital communication platforms.
**Additional Requirements**:
- Strong written and verbal communication skills in English. Proficiency in Mandarin or Malay is an advantage.
- Availability to work flexible hours as required, including evenings and weekends.
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### Benefits
- Company Transportation: Transport services provided to help facilitate your work commitments.
- Retirement Plan: A competitive retirement savings plan to secure your future.
- Paid Time Off (PTO): Enjoy a healthy work-life balance with paid vacation and sick leave.
### Working Environment
At UEM Sunrise Berhad, we cultivate a sense of ownership and responsibility at every level. We encourage our team members to take initiative and innovate, ensuring that every employee feels valued and an essential part of our mission.
### Application Deadline
To apply for this exciting opportunity, please submit your application by ******** .
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**Equal Opportunity Statement**
UEM Sunrise Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needs.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
