**Job Title:** Remote Customer Success Assistant
**Company:** Boustead Holdings Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 3
**About Boustead Holdings Berhad:**
Boustead Holdings Berhad is a leading organization dedicated to excellence and innovation across diverse sectors. Our mission is to create a positive impact and contribute to the community while aligning our business practices with great societal outcomes. We thrive on a culture that encourages collaboration, adaptability, and a commitment to achieving results.
**Position Overview:**
We are seeking a motivated and adaptable Remote Customer Success Assistant to join our dynamic team. This part-time role involves engaging with customers to ensure they have a positive experience with our services, promote retention, and enhance customer satisfaction. Your effectiveness in this role will directly contribute to the overall success of our customer success initiatives.
**Key Responsibilities:**
1. **Customer Engagement:**
- Act as the primary point of contact for designated customers, addressing inquiries and providing timely responses.
- Build and maintain strong relationships with customers, understanding their needs and challenges.
2. **Onboarding Support:**
- Guide customers through the onboarding process, ensuring a smooth transition and familiarity with our products or services.
- Develop and implement customer onboarding materials and resources to facilitate understanding.
3. **Issue Resolution:**
- Assist in troubleshooting and resolving customer issues promptly by employing analytical and decision-making skills.
- Collaborate with internal teams to find solutions and improve customer service processes.
4. **Feedback Collection:**
- Collect and analyze customer feedback to identify areas for improvement in our products and services.
- Regularly communicate feedback to cross-functional teams to enhance offerings based on customer insights.
5. **Retention Strategies:**
- Develop strategies to improve customer retention rates through regular check-ins and relationship management.
- Identify upsell and cross-sell opportunities to drive additional value for customers.
6. **Performance Tracking:**
- Monitor and report on customer satisfaction metrics, ensuring that service levels are met or exceeded.
- Maintain records of customer interactions and transactions in our CRM system for future reference.
7. **Collaboration:**
- Work closely with sales and marketing teams to align customer success initiatives with overall business goals.
- Participate in regular team meetings and contribute ideas for process enhancements.
**Requirements:**
- Bachelor's degree or equivalent experience in a relevant field.
- Minimum of 3 years of experience in customer success, support, or a related role.
- Proven ability to perform data analysis and derive actionable insights.
- Strong decision-making skills and the ability to resolve conflicts effectively.
- Excellent verbal and written communication skills.
- Proficiency in customer relationship management (CRM) software is a plus.
- Strong organization skills with the ability to manage multiple tasks simultaneously.
**Personality Traits:**
- Highly motivated and driven to deliver exceptional customer experiences.
- Adaptable to changing processes, environments, and customer needs.
**Benefits:**
- Competitive relocation allowance for eligible candidates.
- Visa sponsorship for international applicants.
- Comprehensive life insurance coverage.
**Working Environment:**
At Boustead Holdings Berhad, we strive to align our work with a greater purpose. You will have the opportunity to contribute to a meaningful mission that impacts the community positively. We encourage a collaborative atmosphere where your input is valued and your growth is supported.
**Application Deadline:**
Please submit your application by October 2, 2024.
**Equal Opportunity Statement:**
Boustead Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. All qualified applicants will receive consideration for employment without regard to race, gender, disability, sexual orientation, or any other protected characteristic.
Join us at Boustead Holdings Berhad, where your contributions can make a difference!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
