**Job Title: Remote Customer Support Associate**
**Company:** Media Prima Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 3
**Deadline to Apply:** September 24, 2024
### **Job Description**
Media Prima Berhad is seeking a motivated and energetic Remote Customer Support Associate to join our team. As a key component of our customer service department, you will provide exceptional support and guidance to our customers in a dynamic remote environment. This part-time role is perfect for individuals who thrive in fast-paced, multifaceted settings and are dedicated to ensuring client satisfaction.
### **Key Responsibilities**
- **Customer Support Communication:**
- Respond to customer inquiries via various channels including email, chat, and social media in a timely and professional manner.
- Address and resolve customer complaints and issues with empathy, patience, and a solutions-oriented mindset.
- **Product and Service Knowledge:**
- Gain a thorough understanding of Media Prima Berhad's products and services to effectively educate customers and assist them with any issues they may encounter.
- Stay current with product updates and promotional campaigns to provide accurate information to customers.
- **Collaboration with Teams:**
- Work closely with the sales, marketing, and technical support teams to provide comprehensive support for customers' needs.
- Participate in regular team meetings to discuss challenges, share best practices, and contribute ideas for process improvements.
- **Data Management:**
- Keep detailed records of customer interactions, inquiries, and feedback using our Customer Relationship Management (CRM) software.
- Analyze customer feedback to identify trends and suggest areas for improvement in products and services.
- **Customer Education:**
- Assist in creating and updating customer support resources, FAQs, and training materials.
- Guide customers through the process of using our products and services, ensuring they understand how to get the most out of their experience.
- **Performance Metrics:**
- Meet or exceed performance metrics, including response time, customer satisfaction scores, and resolution times.
- Participate in periodic performance reviews and seek feedback for continuous improvement.
### **Requirements**
- **Experience:**
- Minimum of 3 years of experience in a customer support role or similar position.
- **Personality Traits:**
- Energetic and motivated, with a genuine enthusiasm for helping customers and delivering outstanding service.
- **Soft Skills:**
- Excellent persuasion skills to encourage positive customer experiences and outcomes.
- Strong teamwork skills, with the ability to collaborate effectively with diverse teams in a remote setting.
- **Technical Skills:**
- Proficient in using CRM tools and customer support software.
- Basic understanding of social media platforms and their use in customer engagement.
- **Communication Skills:**
- Exceptional verbal and written communication skills in English; proficiency in additional languages is a plus.
- Ability to convey complex information in a clear and concise manner.
- **Work Environment Adjustment:**
- Comfortable working in an energetic and rapidly evolving remote work setting.
### **Benefits**
- Competitive retirement plan.
- Comprehensive training and opportunities for professional development.
- Access to free food and refreshments as part of our commitment to employee well-being.
### **Equal Opportunity Statement**
Media Prima Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences, and we ensure that all qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
### **Application Process**
If you are passionate about customer service and have the skills and experience needed to excel in this role, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience by the deadline of September 24, 2024.
Join Media Prima Berhad, where you can make a meaningful impact while growing your career in a vibrant and innovative environment!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
