**Job Title:** Remote Web Chat Assistant
**Company:** Digi.Com Berhad
**Location:** Malacca City, Melaka, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience Required:** 0
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**Job Description:**
Digi.Com Berhad is looking for a dedicated and enthusiastic Remote Web Chat Assistant to join our dynamic team. This entry-level position offers a unique opportunity to begin your career in customer service, communication, and digital engagement. As a Remote Web Chat Assistant, you will play a vital role in ensuring our customers enjoy a seamless online experience while receiving the support and information they need.
**Key Responsibilities:**
- **Customer Interaction:** Respond promptly to customer inquiries through our online chat platform, ensuring an exceptional service experience.
- **Information Delivery:** Provide accurate information about our products, services, and promotions while understanding customer needs and preferences.
- **Issue Resolution:** Assist customers in resolving issues or concerns, escalating matters to senior team members when necessary, while ensuring customer satisfaction.
- **Live Chat Support:** Manage multiple chat conversations effectively, maintaining comfort and professionalism in high-pressure situations.
- **Feedback Collection:** Gather customer feedback and insights during interactions to help enhance our service offerings and improve overall customer satisfaction.
- **Team Collaboration:** Work closely with team members and other departments to ensure efficient communication and to relay customer concerns or feedback.
- **Documentation:** Maintain accurate records of chat interactions, including customer inquiries, feedback, and resolutions in our customer relationship management system.
- **Continuous Learning:** Stay updated on product knowledge, company policies, and best practices to provide informed and helpful responses to customers.
- **Performance Tracking:** Meet and strive to exceed key performance indicators (KPIs) including response time, customer satisfaction ratings, and issue resolution rates.
**Requirements:**
- **Education:** A high school diploma or equivalent; additional coursework or certifications in customer service or communication is a plus.
- **Technical Skills:** Proficiency in using chat software, social media platforms, and basic computer applications (e.g., Microsoft Office). Ability to navigate multiple systems and platforms efficiently.
- **Personality Traits:**
- **Confident:** Maintains a self-assured approach while communicating with customers, resolving issues, and conveying information.
- **Passionate:** Demonstrates a genuine passion for customer service and a desire to help people.
- **Soft Skills:**
- **Cooperation:** Ability to work collaboratively within a remote team, contributing positively to team dynamics and collective goals.
- **Communication:** Strong verbal and written communication skills, with an emphasis on clarity, friendliness, and professionalism.
**Benefits:**
- **Remote Work Flexibility:** Enjoy the convenience of working from home with a flexible schedule that fits your lifestyle.
- **Travel Opportunities:** Engage in potential travel opportunities for training sessions, team-building events, and company-related events.
- **Retirement Plan:** Access to a company-sponsored retirement plan to help you save for your future.
**Working Environment:**
Join a high-energy workplace at Digi.Com Berhad, where you will collaborate with a passionate team focused on delivering impactful results. We foster an environment where creativity and innovation thrive, ensuring our customers receive the highest level of service.
**Application Deadline:** October 27, 2024
Digi.Com Berhad is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences. If you're enthusiastic and ready to grow, we want to hear from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.