**Job Title:** Remote Web Chat Officer
**Company:** Proton Holdings Berhad
**Location:** Malacca City, Melaka, MY
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 0
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### **Job Description:**
Proton Holdings Berhad is seeking a motivated and dynamic individual to join our team as a **Remote Web Chat Officer**. This entry-level position is an excellent opportunity for individuals looking to kickstart their careers in customer service and communication within a collaborative and innovative environment. As a Remote Web Chat Officer, you will be the first point of contact for our customers, providing them with top-notch service and support through our web chat platform.
### **Key Responsibilities:**
- **Customer Engagement:** Initiate and maintain engaging conversations with customers via our web chat platform, ensuring a positive and supportive communication experience.
- **Inquiry Management:** Address and resolve customer inquiries and concerns in a timely and efficient manner, using problem-solving skills to navigate customer issues and provide accurate information.
- **Feedback Collection:** Gather and document customer feedback and suggestions to assist in improving our services, maintaining a proactive approach toward customer needs.
- **Product Knowledge:**Develop a thorough understanding of Proton Holdings products and services to provide informed and relevant assistance to customers, participating actively in training sessions.
- **Collaboration:** Work closely with team members and other departments, sharing insights and strategies to enhance customer satisfaction, and effectively escalate complex issues when necessary.
- **Data Entry & Management:** Accurately input customer interactions and maintain records in our customer relationship management (CRM) system to track inquiry progress and resolution status.
- **Performance Metrics:** Achieve or exceed set performance metrics for response time, customer satisfaction, and resolution rates, demonstrating a commitment to excellence in service delivery.
- **Continuous Improvement:** Participate in regular training and development sessions to enhance skills and stay updated with company policies and procedures, actively contributing to a culture of continuous improvement.
### **Requirements:**
- **Education:** High school diploma or equivalent; preference for students or graduates in relevant fields (e.g., Business, Communication).
- **Personality Traits:**
- Hardworking: Ability to stay focused and engaged during work hours, demonstrating perseverance in daily tasks.
- Energetic: A positive attitude and enthusiasm for engaging with customers, contributing to a vibrant work environment.
- **Soft Skills:**
- Problem-Solving: Strong analytical thinking to assess situations effectively and propose appropriate solutions.
- Adaptability: Capacity to adjust to changing circumstances, work priorities, and customer needs in a dynamic work environment.
- **Technical Skills:** Basic computer skills, familiarity with web-based communication tools, and willingness to learn new software applications.
- **Language Proficiency:** Strong command of written and verbal English; additional languages are an advantage.
### **Benefits:**
- **Training & Professional Development:** Opportunities for growth through comprehensive training that enhances your skills and career prospects.
- **Paid Overtime:** Compensation for all overtime hours worked beyond your scheduled part-time hours.
- **Dental Insurance:** Access to dental benefits to support your overall health and well-being.
### **Working Environment:**
At Proton Holdings Berhad, we empower our employees to take ownership and make impactful decisions. We believe that every team member plays a crucial role in our success and fosters an inclusive and supportive culture where diverse thoughts and perspectives are encouraged.
### **Application Deadline:**
Interested candidates are encouraged to submit their applications by **October 17, 2024**.
### **Equal Opportunity Statement:**
Proton Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.