Reservation/Customer Service Assistant (Bangsar)This job is a Reservation/Customer Service Assistant in Bangsar.
You will manage reservations, handle guest inquiries, resolve complaints, process payments, and ensure a seamless guest experience through collaboration with various departments.
RM 2000 - RM 2500
Full-Time
1 week ago
Job DescriptionManage reservations
Handle new bookings, amendments, and cancellations via various methods, including mail, telephone, CCS, property owners, and Greystone's management.
Maintain an organized system for managing reservations, ensuring accuracy and availability.
Assist guests with check-in and check-out through CCS or phone calls.
Verify guests' reservations and assist with the check-in process.
Provide information about hotel facilities and necessary assistance.
Manage check-out procedures, settle payments, and ensure a smooth departure process.
Respond promptly to guest inquiries via CCS, phone, or email.
Coordinate with the property team regarding guest requests or concerns.
Provide information about hotel services, local attractions, transportation, and dining options.
Listen attentively to guest complaints, showing empathy and understanding.
Take appropriate action to resolve issues, involving management if necessary.
Follow up with guests to ensure satisfaction and positive resolution.
Fulfill guest requests promptly, whether for extra amenities, room changes, or special accommodations.
Assist guests with modifying or canceling reservations according to hotel policies.
Communicate any cancellation fees or terms to guests and process refunds or adjustments as needed.
Handle guest payments, process invoices, and accurately manage billing information.
Collect deposits during check-in via bank transfer or credit card.
Keep detailed and accurate records of guest interactions, requests, reservations, and payments.
Use hotel management software to update and maintain databases.
Coordinate with other departments to ensure a seamless guest experience.
Inform guests about additional services, upgrades, or promotions available during their stay.
Prepare reports according to operational needs.
Job RequirementsFresh graduates are welcome.
Exceptional ability to create a welcoming environment via phone or chat.
Adaptable to a fast-paced environment.
Experience in customer service via phone or chat.
Ability to observe business etiquette and maintain a professional appearance.
Excellent interpersonal and communication skills.
Additional incentive for Chinese-speaking and writing candidates.
SkillsCustomer Service
Problem Solving
Troubleshooting
People Management
Call Center Experience
Company BenefitsMonetary Rewards:Your task achievement will be rewarded with incentives, commissions, and performance bonuses!
Open Communication:We encourage open communication whereby everyone can voice their opinions, suggestions, or new ideas to help develop the company.
Work-Life Balance:We offer jobs that provide work-life balance.
Career Progression:We acknowledge your hard work and support by providing a career path for your future.
Well-Being:We provide annual leave and medical leave for your well-being.
Company ProfileWelcome to Greystone Management Sdn Bhd, a dynamic force in the property industry and a premier accommodation management company based in Kuala Lumpur.
Established in 2016, our mission is to provide unparalleled service to our clients, ensuring their comfort, satisfaction, and peace of mind.
At Greystone Management, excellence is our commitment.
We take pride in our rapid ascent to becoming one of Kuala Lumpur's fastest-growing accommodation management companies.
Join us on this exciting journey as we shape the future of accommodation management in Kuala Lumpur and beyond.#J-18808-Ljbffr