Reservations & Front Office Agent - Hyatt Place Kuala Lumpur, Bukit Jalil
Hyatt Place Kuala Lumpur, Bukit Jalil is looking for a Reservations & Front Office Agent to join our team. This position is only open to Malaysian Citizens and Permanent Residents of Malaysia due to work permit restrictions.
Summary
Join us in our journey as we care for people so they can be their best! Our hotel, located in Bukit Jalil, will feature approximately 250 guestrooms, a three-meal restaurant, a large ballroom, 4 meeting rooms, and a rooftop restaurant, fitness centre, and sky pool.
Responsibilities:
Administration:
Assist in the duties of the Reservation & Front Office Department, maximizing bookings by delivering a delightful yet efficient booking service.
Ensure every detail of a customer's booking is accurately recorded following established procedures.
Reservation & Front Office:
Efficiently and politely handle all telephone, email, internet, and in-person enquiries.
Ensure all reservations are recorded accurately and promptly onto the system.
Maximize revenue by converting enquiries and recognizing business prospects to upsell venue services.
Liaise with clients to coordinate corporate events while building rapport and creating professional relationships.
Ensure all work meets company standards and is according to training given; all function paperwork must be accurate and complete.
Create and/or extract daily reservations reports from OPERA and Hyatt Reserve systems regularly or upon request.
Operational:
Answer incoming calls and place outgoing calls according to Hyatt telephone standards.
Always be polite and courteous while answering calls.
Provide precise information to callers within hotel boundaries.
Observe standards and procedures and carry out reasonable requests made by Senior Director of Sales and Reservation Lead Host.
Receive guest messages and deliver them to the guest.
Other Duties:
Ensure high standards of personal presentation and grooming.
Exercise responsible supervisory behaviour at all times, positively representing the hotel management team and Hyatt Hotel Corporation.
Respond to changes in the Reservations function as dictated by the industry, company, and hotel.
Read the hotel's Associate Handbook and adhere to the hotel's rules and regulations, particularly the policies related to fire, hygiene, health, and safety.#J-18808-Ljbffr