Do you aspire for a rewarding career that lets you do more and achieve more?
Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse people.
Be home, belong, and start your journey to #BeMore!
Top Reasons to work with TDCXAttractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?As an Account Specialist, you will be working with our ePayment Account to deliver #happier customer experience.
E-payment allows users, from fledgling start-ups to Fortune 500 companies to accept payments to power their businesses.
Support has always been at the core of E-payment and, as the company expands globally; your work will help provide the highest quality of support to new and existing users.
Most of the time you'll communicate with users via multiple channels including phone, chat, and email.
E-payment users can ask tough questions.
You'll need to be willing to spend time paying individual attention to users, carefully researching their issues and asking for help from the rest of the team when you need it.
You'll help us deliver excellent service to our partner brands by performing these tasks:
Provision of an excellent support experience to E-payment users via phone, chat, and email
Always be on the lookout for ways to improve the way we do things
Verify all required details have been submitted with application for processing
Examine and validate the identity of the merchant to ensure the information submitted is valid
Perform checks in internal and external databases to verify information provided and confirm supportability of the merchant
Identify and document inaccuracies which raise red flags that require intervention and follow up with the merchant
Investigate and compare the items sold on the merchant's website to information provided on the Stripe account, such as product description, merchant industry, and charges
Identify businesses as supportable, prohibited, or in need of small changes to their business model
Advocate for users and pass ideas and best practices on to the rest of the team
Establish effective working relationships with team members and E-payment users
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO 18295-1 Quality Management System of TDCX
Who are we looking for?Candidates must have language skills at a minimum CEFR C1 mastery level or higher
Preferably with experience in the Financial, Banking, or Fintech industry
At least 2 years of experience in the BPO or contact center environment
Experience in underwriting, conducting business cash-flow and credit analyses
Familiarity with financial reviews for consumer or small business lending or credit
Detail-oriented with the ability to identify discrepancies in information from multiple sources
A bachelor's degree in any field is required
Proven experience in customer-facing roles (e.g., B2B, B2C, or contact centers) with expertise in multi-channel support (email, phone, chat)
Open to transitioning between teams to support evolving business needs
Must be willing to work rotational shifts, including weekends
Who is TDCX?TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint.
We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce.
Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry.
Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.#J-18808-Ljbffr