Are you passionate about driving frontline excellence to achieve commercial excellence while delivering exceptional customer engagement? Do you have demonstrated capabilities in leading frontline effectiveness and performance management? We are looking for an experienced Sales Force Effectiveness Manager (Commercial Effectiveness) to join our Customer Engagement Team at Novo Nordisk in Kuala Lumpur, Malaysia. If this excites you, then read on and apply today for a life-changing career.
Novo Nordisk has been globally recognized as the Best Place to Work, topping the ranks for two consecutive years in 2022 and 2023. It is an exciting time to join Novo Nordisk and be part of a dynamic company in an even more dynamic industry, helping us achieve our aspirations to establish a global presence in the industry.
About the department
The Customer Engagement Team at Novo Nordisk Malaysia is a dynamic and collaborative group of professionals devoted to delivering exceptional commercial ales excellence and customer experiences. Located in Kuala Lumpur, Malaysia, our team is part of a global organization that values innovation and teamwork. We work in a fast-paced and collaborative atmosphere, where every team member's contribution is valued and can make a difference. Join us and be part of our mission to defeat serious chronic diseases.
This position will report to the Customer Engagement Director in Malaysia.
The position
As a Sales Force Effectiveness Manager (Commercial Effectiveness) at Novo Nordisk, you will:
Lead sales force performance management by creating and managing Incentive Schemes and pay-outs in alignment with the Leadership Team and regional office. Enhance sales force effectiveness by providing expertise on portfolio prioritization, field force sizing/restructuring, sales territory development, and optimal sales resource allocation. Drive and orchestrate regular profiling, segmenting, and targeting (PST) activities in collaboration with cross-functional stakeholders. Lead the analytics and evaluation of sales force effectiveness metrics, collaborate with the Training Manager to develop a robust sales coaching plan, ensure high adoption of Big5 capabilities, and provide the Leadership Team with regular KPI performance tracking and improvement plans. Assist in high-quality in-field execution, ensure the successful adoption of the multi/omnichannel customer engagement model, identify opportunities to improve multi/omnichannel planning and execution processes, and keep teams informed on frontline effectiveness progress, best practices, and associated metrics and outcomes. Qualifications A Master's/BS/BA Degree with specialization in business, marketing, and/or medical fields desired, with at least 7-8 years of relevant experience within Commercial Excellence, sales, or marketing, preferably in the Pharmaceutical/Healthcare industry with exposure to regional stakeholders.
Essential to have strong communication, social skills, leadership, and negotiation skills, with experience in leading cross-functional teams/projects. A high degree of fluency in spoken and written English is required. Outcome-oriented with an business mindset, demonstrated data-driven and logical capability, and the ability to work effectively independently to ensure the deliverables of projects/tasks. Expert level proficiency with the MS Office suite (Excel, PPT, Word).
