Who We Are
At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and has become one of the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore, and Turkey, with plans to launch in the US, Belgium, and the UAE.
We are deeply committed to shaping a fairer, more transparent, and accessible society through blockchain technology. This is why we publish proof of reserves monthly and continue to ship new innovative security features.
About this job:
Interacts with customers to address their inquiries and problems in real-time. Quick responses through live chat and professional, courteous customer service are among your duties. Additionally, following up on help requests usually requires email communication as part of your tasks.
What You'll Be Doing:
Attending to all inquiries/issues from global customers on multiple channels including email, chat, voice, and social media.
Liaising with both internal & external stakeholders e.g. product managers & the marketing team to handle complaints and feedback related to websites, products, platforms, and services.
Maintaining a working knowledge of company products to effectively communicate with customers.
Creating and maintaining strong relationships with company partners and external stakeholders.
Escalating any queries or unresolved issues to Level 2/Supervisors as advised by operations management, which cannot be completed within the agreed procedures.
What We Look For In You:
A diploma in finance, customer service, or a related field.
A minimum of 2 years' experience as a social media agent, customer service, or a similar role.
Excellent command of spoken and written English; multi-language skills would be a plus.
Ability to work independently in a fast-paced environment.
Willingness to work according to a given schedule to support 24x7 operations.
Strong people skills: ability to navigate difficult situations and stay calm under pressure.
Solutions mindset: passion to find the right solution for customers and resolve issues by overcoming obstacles; good cost-efficient decision-making.
Excellent time management: ability to multi-task to solve issues for customers while managing time effectively.
Quick learner: ability to ramp up quickly and act on feedback constructively.
Nice to Haves:
Working knowledge of CRM tools, such as Zendesk.
Familiarity with the crypto/finance-technology industry.
Experience working with teams across global offices and time zones.
Basic computer knowledge: MS Office, MS Outlook, and Internet Explorer, among other applications.
Call center customer service-related work experience is preferred.
Why Join Us?
Competitive remuneration package (Basic Salary + Generous KPI bonus program + Shift Allowance + Annual Increment).
Meal Allowance up to RM 500/month.
Monthly Team Building.
RM 2500 Benefits per annum (Training & Wellness).
Yearly Bonus.
Convenient workplace (5 minutes walk from MRT TRX).
Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programs to help you succeed.
Employee engagement, recognition, and appreciation program.
Multinational working environment - advance your career by interacting with individuals from various backgrounds, cultures, and nations.#J-18808-Ljbffr