Senior Client Operations Officer, Group Invoicing M/FThis role is responsible for setting up new and renegotiated fee schedules in the billing system according to established policies and procedures. Maintain client's data efficiently and accurately in the billing system.
This role will support the Europe region with working hours between 09:00 AM and 6:00 PM (Malaysia time).
What will you do?Set up new and renegotiated fee schedules into the billing system according to established policies and procedures, including non-standard setups.
Contribute to the setup of the billing system such as data analysis and impact analysis.
Provide data to the invoicing system and follow up on manual and automated data loads.
Perform four-eye principle validation on all manual updates to the billing system and escalate to the management team in case of non-standard requests.
Ensure complete submission of the Invoicing Setup evidences (external sources and checklists duly filled in) in line with the timeframe set by the Team Manager.
Ensure invoices are approved in sufficient time to meet Client Service Level Agreements.
Run final complex invoices and prepare electronic results for distribution.
Escalate all invoice issues (i.e., late delivery, adjustments, etc.) as per employee guidelines.
Perform reviews of data derived to calculate fees from various sources to ensure integrity.
Ensure invoice distribution is performed accurately based on client's standing instructions (post, email, fax, duplicate invoices).
QualificationsTertiary education in Finance and Banking.
Experience in fee setup, strong data analytical skills (especially from one system to another).
Experience in managing multiple competing deadlines and manual processes in a fast-paced environment.
0 - 2 years of experience.
Knowledge of IS Invoicing process and IS services background.
Experience in Custody and Fund Accounting.
Advanced user of Microsoft Excel (including VBA and SQL) and other Microsoft Office applications.
Demonstrated attention to detail coupled with good problem-solving skills, analytical and numeric reasoning skills.
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