Job Responsibilities:Handle all inbound contacts received and outbound contacts made via chats, WhatsApp, Telegram, Email, and Calls.
Resolve product or service problems by clarifying and understanding the customer's complaints, determining the cause of the problem, and selecting and explaining the best solution.
Follow up on customer payments.
Call customers for payment based on aging assigned.
Complete any other tasks assigned by management from time to time.
Collaborate with cross-functional teams (e.g., sales, operations, logistics) to address customer needs and enhance satisfaction.
Monitor customer feedback and compile insights to help shape business strategies.
Assist in tracking and achieving customer service KPIs.
Job Requirements:Bachelor's degree in a relevant field.
Proven experience in a customer support role, preferably in a senior or leadership position.
Excellent problem-solving and decision-making abilities.
Ability to handle and resolve escalated customer complaints.
Ability to work well in a team environment and under pressure.
Exceptional communication and interpersonal skills.
Strong organizational and time management skills.
Company Overview:
Avex Group is an innovative conglomerate encompassing four distinguished businesses, each dedicated to providing top-notch services tailored to your unique requirements. With a unified commitment to excellence and a passion for technology-driven solutions, Avex Group offers unparalleled expertise and customer-centric services.
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