Senior Customer Service Executive

Details of the offer

Job Responsibilities:Handle all inbound contacts received and outbound contacts made via chats, WhatsApp, Telegram, Email, and Calls.
Resolve product or service problems by clarifying and understanding the customer's complaints, determining the cause of the problem, and selecting and explaining the best solution.
Follow up on customer payments.
Call customers for payment based on aging assigned.
Complete any other tasks assigned by management from time to time.
Collaborate with cross-functional teams (e.g., sales, operations, logistics) to address customer needs and enhance satisfaction.
Monitor customer feedback and compile insights to help shape business strategies.
Assist in tracking and achieving customer service KPIs.
Job Requirements:Bachelor's degree in a relevant field.
Proven experience in a customer support role, preferably in a senior or leadership position.
Excellent problem-solving and decision-making abilities.
Ability to handle and resolve escalated customer complaints.
Ability to work well in a team environment and under pressure.
Exceptional communication and interpersonal skills.
Strong organizational and time management skills.
Company Overview:
Avex Group is an innovative conglomerate encompassing four distinguished businesses, each dedicated to providing top-notch services tailored to your unique requirements. With a unified commitment to excellence and a passion for technology-driven solutions, Avex Group offers unparalleled expertise and customer-centric services.
Avex Consulting Sdn Bhd is a loan consultancy firm providing financial counselling and coaching for individuals and businesses. We are a team of experienced and qualified loan advisors who are passionate about helping people overcome their financial challenges and achieve their goals.
Avex Marketing is a full-service digital marketing agency based in Kuala Lumpur, helping businesses thrive on the digital front through integrated and creative digital strategies that are backed by data.
Avex Credit (M) Sdn Bhd is a credit and financial advisory company licensed under the provisions of the Malaysian Government Money Lenders Act 1951. Backed by more than five years of experience, we aim to provide reasonable and straightforward alternative financing options for those who are currently excluded from mainstream banking.
Avex Technology Limited is the innovation-driven arm of Avex Group, dedicated to pushing the boundaries of financial technology. Our dynamic team of experts specializes in developing cutting-edge solutions that seamlessly integrate technology into the world of finance.#J-18808-Ljbffr


Nominal Salary: To be agreed

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