Senior Customer Support Agent / Kl, Malaysia

Senior Customer Support Agent / KL, MalaysiaAdd expected salary to your profile for insights.
Given our global audience, you must be comfortable with the idea of a flexible schedule to ensure our collectors are properly served.
This includes working non-traditional hours, including weekends and holidays.
This position will also require you to be in our Kuala Lumpur, Malaysia office.
You've worked in customer success for 3+ years and have experience working directly with online consumers, ideally within the crypto and/or startup industries.
Your writing and communication skills are clear, concise, and empathetic, with an advanced level of English.
You have strong experience with CRM tools, such as Zendesk, and have worked in high-volume support centers managing email and chat/messaging queues.
You are able to retain an enormous, ever-changing set of specific details and enjoy connecting the pieces.
Extra credit:you're already highly engaged in the crypto and web3 community, previously worked in new-tech, and have knowledge of the crypto-space and may even own some cryptocurrency yourself!#J-18808-Ljbffr