Provide full guidance to our valued customers and agents when visiting the site. This includes guiding customers for praying and communicating with customers in a good manner and humble.
Familiarize with urn installation, burial, and ancestral tablet installation service SOP.
Prepare daily confirmations and temporary name tags.
Update deceased information and attachments into the hybris system and prepare a monthly installation report.
Complete and liaise with purchasers or suppliers on photos, name tags, and name plaques for urn installation cases. Ensure the name tag and plaque are ready within 45 days.
Ensure details of food offering packages are correct before issuing them to service ambassadors.
Monitor and execute adequate plans and packages to achieve the yearly target of Remembrance Dedication Package and 49 days offering package.
Ensure proper monitoring of each RDP enrolled customer to not miss any event and convert ala-carte prospects to yearly packages.
Review all secondary product processes from time to time for further improvement from the customer perspective and to be more effective and productive operationally.
Maintain joss-item at suitable stock levels and replenish when needed.
Ensure praying package utensils are well maintained. Swiftly replace any utensils that are not presentable. Monitor stock and avoid misplaced or lost utensils.
Follow up on customer feedback and coordinate with ambassadors for necessary action and update customers on the progress.
Assist in event coordination for all site events and ensure smooth pre and post-event operations.
Assist service ambassadors to open urn compartments during peak hours/festivals.
Ensure that you abide by work ethics.
Full collaboration with colleagues and superiors.
Perform any ad-hoc assignments from superiors and management from time to time.
Requirement:
SPM or equivalent
Preferably with at least 2 years working experience
Able to write and read in Mandarin, English, and Bahasa
Able to work independently
Willing to work on the ground
Good interpersonal skills
Keen, friendly, and hardworking#J-18808-Ljbffr