Service Desk Analyst

Responsibilities: Provide application support and technical assistance to users on all BAU matters including but not limited to software/app installation, configuration and troubleshootingMaintain and monitor internet connectivity on performance related issues.Diagnose and repair any IT related faults that includes IT incidents with close follow up until ticket closure within SLA.Create user accounts for new joiners, conduct IT onboarding, termination for leavers, support on password reset and unlocking of user accounts.Maintain and update asset inventory listing.Handle tech refresher for computer assets.Liaise with vendors related to IT assets.Collaborate with IT Systems, IT Network and other teams to perform testing and support the roll out of new project implementation or deployment.Involve in office build projects that include office expansion and relocation tasks.Provide timely and progressive update to users on incident/requestUpdate new contents into company's collaborative platform for documentation and knowledge sharing within company. Requirements: Diploma/Bachelor's degree in any IT/related field OR equivalent experience.Experience with Mac OS and Windows support, including installation, configuration, and troubleshooting.Skills in repairing Apple hardware.Familiarity with JumpCloud, G Suite, Workato, RemedyForce, and Zoom.Experience troubleshooting hardware and peripherals.Knowledge of networking, including connectivity and latency checks.Familiarity with cloud technologies, specifically AWS and Azure.Work Location: First Avenue, Petaling Jaya, MalaysiaWorking Hours: Business hours (9:00am to 6:00pm OR 10:00am to 7:00pm)