Networks & Systems Administration (Information & Communication Technology)
Full time
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MAIN ACCOUNTABILITIES
• Perform day to day technical support and fault management for all network products and services, monitoring alarms on customer router and DDoS.
• Manage day-to-day operational matters and functions of the SOC including daily traffic health reporting.
• To manage customer service problem/network outage as per SOC processes and procedures
• To adhere to SOC processes and Standard Operating Procedures (SOP)
• To perform escalation as per SOC processes and procedure during service problem/network outages
• To perform first level troubleshooting during service/network outages
• To perform escalation as per SOC's procedures especially for cases involving the Core Network and/or Physical Last-Mile Access Layer.
• To manage customers during service/network outages
• To do escalation to other Department such as TAC/System during outages according to the SOP
• Responsible for problem/incident management, tracking of all issues, escalation and reporting according to the establish SOP
• To monitor network and services as per SOC processes and procedures
• To manage Data Center access as per SOP and adhere to customer's visit as well requests.
• To well versed with Telegram and fast learner.
• To provide monthly reporting & incident reports to the customer
• To provide Incident report for every fault was raised.
• Rebooting or power cycling an equipment
• Resetting of sub-equipment by ejecting the device and re-inserting it
• Reading serial numbers on the equipment
• Relaying status of the equipment status indicators
• Pushing a button or toggling a switch
• First-time patching for newly laid JB cross-connect order
• Providing visual verification (remote eyes) to assist troubleshooting efforts
• Plugging in a console port for remote management
• Troubleshooting your equipment with your assistance
• Taking inventory or taking digital pictures of your equipment/ allocated rack space within the data centre
• Assisting with physical installation, relocation or movement of your equipment
REQUIREMENTS & SKILLS
• Flexible individual who is able to adapt well.
• Able to handle pressure as job scope entails meeting high standards of organizational KPIs
• Willing to work on 24 x 7 shift and standby.
• Proficient in written and oral English and Bahasa Malaysia.
• Minimum qualifications: Degree in Data Communications and Networking, any Engineering field.
• 1 to 2 years' experience in a Network Operation Centre environment.
Fresh graduates are encouraged to apply.
• Work Location in Johor Bahru & Willingness to travel for any ad-hoc project basis
Description MAIN ACCOUNTABILITIES
• Perform day to day technical support and fault management for all network products and services, monitoring alarms on customer router and DDoS.
• Manage day-to-day operational matters and functions of the SOC including daily traffic health reporting.
• To manage customer service problem/network outage as per SOC processes and procedures
• To adhere to SOC processes and Standard Operating Procedures (SOP)
• To perform escalation as per SOC processes and procedure during service problem/network outages
• To perform first level troubleshooting during service/network outages
• To perform escalation as per SOC's procedures especially for cases involving the Core Network and/or Physical Last-Mile Access Layer.
• To manage customers during service/network outages
• To do escalation to other Department such as TAC/System during outages according to the SOP
• Responsible for problem/incident management, tracking of all issues, escalation and reporting according to the establish SOP
• To monitor network and services as per SOC processes and procedures
• To manage Data Center access as per SOP and adhere to customer's visit as well requests.
• To well versed with Telegram and fast learner.
• To provide monthly reporting & incident reports to the customer
• To provide Incident report for every fault was raised.
• Rebooting or power cycling an equipment
• Resetting of sub-equipment by ejecting the device and re-inserting it
• Reading serial numbers on the equipment
• Relaying status of the equipment status indicators
• Pushing a button or toggling a switch
• First-time patching for newly laid JB cross-connect order
• Providing visual verification (remote eyes) to assist troubleshooting efforts
• Plugging in a console port for remote management
• Troubleshooting your equipment with your assistance
• Taking inventory or taking digital pictures of your equipment/ allocated rack space within the data centre
• Assisting with physical installation, relocation or movement of your equipment
REQUIREMENTS & SKILLS
• Flexible individual who is able to adapt well.
• Able to handle pressure as job scope entails meeting high standards of organizational KPIs
• Willing to work on 24 x 7 shift and standby.
• Proficient in written and oral English and Bahasa Malaysia.
• Minimum qualifications: Degree in Data Communications and Networking, any Engineering field.
• 1 to 2 years' experience in a Network Operation Centre environment.
Fresh graduates are encouraged to apply.
• Work Location in Johor Bahru & Willingness to travel for any ad-hoc project basis
Company Extreme Broadband is an Internet Service Provider (ISP) and Network Service Provider (NSP) licensed by the Malaysian Communication and Multimedia Commission (MCMC).
Since incorporated in 2005, we have become one of the leading ISP delivering reliable, high performance network services and solutions to businesses or educational institutions within domestic and oversea market.
Our progressive improvements in technical know-how and developments on human resources are our essential element for future success.
Are you looking for the following?
Young, dynamic and high growth start up
Immense and intense learning experience
IPO opportunity
Participate in the forefront of the Internet technology
Fast pace and fulfilling work experience
Fun loving team
then you came to the right place...
Benefits
You give us your best shot, we give you a rewarding job working experience.
Annual Company Trip
Annual Company Dinner and regular company sponsored staff activities.
Medical allowance
Transportation allowance
Meal allowance
Performance bonus
Telecommunications & Internet Service Providers
Extreme Broadband is a Network Service Provider (NSP) trusted by industry-leading enterprises in Malaysia and abroad to provide secure, sovereign, and highly reliable connectivity as well as compliant data centre services.
Locally owned and operated since 2005 in Putrajaya, we've been acknowledged to be experts in the area of network connectivity especially when we have the best network engineers that can customize our services according to customers' requirements.
Rated 4/5 stars on JobStreet, we're known to be the best workplace to learn and explore the networking field. Join us and discover endless possibilities in innovating the future of connectivity.
Extreme Broadband is a Network Service Provider (NSP) trusted by industry-leading enterprises in Malaysia and abroad to provide secure, sovereign, and highly reliable connectivity as well as compliant data centre services.
Locally owned and operated since 2005 in Putrajaya, we've been acknowledged to be experts in the area of network connectivity especially when we have the best network engineers that can customize our services according to customers' requirements.
Rated 4/5 stars on JobStreet, we're known to be the best workplace to learn and explore the networking field. Join us and discover endless possibilities in innovating the future of connectivity.
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