Social Media Customer Service Executive (Hybrid Mode)We are seeking a talented and driven Social Media Customer Service Executive to join our dynamic team at Yun Nam Hair Care Sdn Bhd.
This is a full-time position based in Kuala Lumpur, with a hybrid working arrangement that allows you to work both in the office and remotely.
What you'll be doing
Provide exceptional customer service and support to our clients and followers across our social media channels
Monitor and respond to customer inquiries, comments, and messages in a timely and professional manner
Escalate complex issues to the appropriate team members and ensure they are resolved efficiently
Collaborate with the marketing team to create engaging social media content and campaigns
Analyze social media metrics and provide insights to help improve our online presence and customer experience
Stay up-to-date with industry trends and best practices in social media customer service
What we're looking for
MinimumDiploma in Advertising / Mediaor relevant discipline with2 yearsof experience in a customer service or social media management role
Excellent communication and interpersonal skills, with the ability to interact with customers in a friendly and professional manner
Strong problem-solving and critical thinking skills to handle a variety of customer inquiries and issues
Proficient in using social media platforms, such as Facebook, Instagram, TikTok, Youtube etc.
Familiar with social media management tools and analytics
Ability to work independently and as part of a team
Adaptable to change and willing to learn new skills
What we offer
Year End & Quarterly Bonus (KPI Bonus)
Staff Voucher & discount
Company trip / Team Building
Employee Insurances
Creative, Energetic & Fun working environment
About us
Beauty Star International is a leading grooming company in Malaysia, dedicated to providing high-quality beauty/ hair & slimming treatments and solutions to our customers.
Our mission is to empower individuals to achieve their beauty goals and feel confident in their own.
With a strong commitment to innovation and customer satisfaction, we strive to be the trusted brand in the grooming industry.
If you're excited about the prospect of joining our team, we encourage you to apply now.#J-18808-Ljbffr