Specialist, Order Management (Japanese)

Order Management Ensure order cycle timeliness is met Serves as the primary point of contact for field sales, counter, sales planner, commercial, and distribution teams for: order management validation shipments new launch and promotional program allocations ELC-owned counter requirements Door opening service level details Review open order reports daily (import into spreadsheets to analyze), communicate and recommend decisions Proactive management with commercial team to alert on out-of-stock situations Alert commercial team of inventory status including counter inventory Inform commercial team and retailers of Customer purchase order (PO) errors and summarize EDI transmission errors (encompassing inactive/discontinued products, incorrect SRPs etc.)to improve retailer service level Understand the retailers' process for their POs and routing approvals, including delivery or order cut-off timelines.Communicate with retail buying offices to adjust PO ship and cancel windows to enable shipments.Consider all aspects to align with Retailer/ ship schedules Process approved returns orders Reporting and Analytics Produce daily/weekly sales report to track actual orders vs target Produce daily/weekly order fulfilment report at channel and customer level Produce daily/weekly tracking of store inventory levels vs target Qualifications University graduate with 2-3 years of working in an SSC environment with prior experience in Customer Service Proficient in Japanese and English in both written and spoken Retail or related industry experience Problem solving and critical thinking skills Attention to detail and the ability to work independently Excellent customer service skills and the ability to work with diverse personalities/cultures across the region Ability to change focus when needed, while making regular progress on assigned work/projects Detail-oriented, organized and an ability to prioritize and manage workflow Excellent verbal, written, and interpersonal communication skills High degree of professionalism when dealing with customers and colleagues Creates an accountability and "own it" culture Brings personalized experience to enhance service delivery Provides responsive and flexible service.Data and SLA commitment driven Familiarity with SAP, Microsoft Office.Prior knowledge of case management tool (Salesforce) would be an advantage Domain knowledge in Order-to-Cash (OTC) and replenishment management would be an advantage