Specialist - Quality And Customer Experience (English Language Support)

Specialist - Quality and Customer Experience (English Language Support)Job Description
The Responsibilities of the Role:The analysts shall assist the development of the Arion and AI tools to give Customer Support a firm base in relation to quality.
The analysts shall be daily moderators of automated learning.
Conduct investigations as and when required.
Utilize software to notify Operations so there is compliance with quality standards and procedures.
Create and enable a structure for real-time quality feedback.
Continue the development and enhancement of the supervised learning machine and user interface.
Facilitate the change from random scoring to targeted actions.
Detect and repair broken customer journeys.
Provide Customer Support with actionable insights.
Includes 24/7 coverage, so evening and weekend shift potentially work required.
Be professional, fair and disciplined in all areas of the role.
Skill Requirements:Degree or Diploma qualification are encouraged to apply.
Preferably with at least one year relevant working experience.
Must speak fluent English.
Telegu and Hindi language – to Speak, Read, and Write is an added advantage.
The Package :Attractive Salary (RM 3,500 – RM 4,000).
Performance related bonus for confirmed staff.
Annual Leave 15 days.
Medical Leave 14 days.
Medical and hospitalization coverage.
Experience Required :Associate
Location :Kuala Lumpur, WP, Malaysia.
Employment Type :Full Time.#J-18808-Ljbffr