Job Description:
We are seeking a dedicated and experienced Support Manager to join our team at Tenaga Nasional Berhad in Malacca City, Melaka, MY. As a Support Manager, you will be responsible for overseeing the support team and ensuring the smooth operation of all support services within the company. This is a part-time position at a mid-to-senior level, requiring a minimum of 7 years of experience in a similar role.
Responsibilities:
- Manage and lead the support team, providing guidance and support as needed
- Develop and implement support strategies to improve efficiency and customer satisfaction
- Monitor and analyze support metrics to identify areas for improvement
- Collaborate with other departments to ensure seamless communication and coordination
- Handle escalated support issues and provide timely resolutions
- Conduct regular performance evaluations and provide feedback to team members
- Develop and implement training programs to enhance the skills of the support team
- Stay up-to-date on industry trends and best practices in support management
Requirements:
- Bachelor's degree in Business Administration or related field
- Proven experience in a support management role
- Strong leadership and communication skills
- Ability to work independently and as part of a team
- Passionate about providing excellent customer service
- Emotional intelligence and strong people management skills
- Ability to multitask and prioritize tasks effectively
Benefits:
- Medical coverage
- Vision insurance
- Remote work flexibility
Working Environment:
At Tenaga Nasional Berhad, we are committed to supporting our employees in their personal and professional development. As a Support Manager, you will have the opportunity to grow and thrive in a supportive and inclusive work environment.
Deadline to Apply:
September 6, 2024
Equal Opportunity Statement:
Tenaga Nasional Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
