Job Description:
Digi.Com Berhad is seeking a passionate and resourceful Client Relations Manager to join our team in Malacca City, Melaka. As a Client Relations Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and loyalty to our company.
Responsibilities:
- Develop and implement strategies to enhance client satisfaction and retention
- Act as the main point of contact for clients, addressing their inquiries and concerns in a timely and professional manner
- Collaborate with internal teams to ensure client needs are met and issues are resolved
- Identify opportunities for upselling and cross-selling products and services to clients
- Monitor client feedback and satisfaction levels, and implement improvements as needed
- Analyze client data and trends to identify areas for improvement and growth
- Lead client meetings and presentations to discuss performance and future opportunities
- Stay up-to-date on industry trends and best practices in client relations
Requirements:
- Bachelor's degree in Business Administration or related field
- Minimum of 5 years of experience in client relations or account management
- Strong communication and interpersonal skills
- Creativity and problem-solving abilities
- Leadership skills and the ability to influence others
- Proficiency in Microsoft Office and CRM software
- Ability to work independently and as part of a team
Benefits:
- Dental insurance
- Profit sharing
- Parental leave
Working Environment:
At Digi.Com Berhad, we uphold the highest standards of ethical conduct and integrity. We believe in fostering a positive and inclusive working environment where all employees are treated with respect and dignity.
Deadline to Apply:
September 9, 2024
Equal Opportunity Statement:
Digi.Com Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
