**Job Title:** Support Representative
**Company:** MISC Berhad
**Location:** George Town, Penang, MY
**Job Type:** Full-time
**Seniority Level:** Associate Level
**Years of Experience:** 3
### Job Description
MISC Berhad, a global leader in a wide range of maritime and logistics services, is seeking a dedicated and proactive Support Representative to join our growing team in George Town, Penang. This role is ideal for an ambitious individual with a solid background in customer support who thrives in an energetic and rapidly evolving work environment.
#### Key Responsibilities
- **Customer Support:** Provide exceptional service to clients by responding to inquiries about products, services, and company policies both via phone and email in a timely manner.
- **Issue Resolution:** Identify, track, and resolve customer issues and complaints promptly, ensuring customer satisfaction through effective problem-solving.
- **Documentation:** Maintain accurate records of customer interactions and transactions in the company's CRM system to help with future customer engagements and enhance service quality.
- **Collaboration:** Work closely with various internal departments, including sales, technical support, and operations, to address customer concerns and facilitate seamless service delivery.
- **Product Knowledge:** Maintain an in-depth understanding of the company's products and services to assist customers proficiently and promote upselling opportunities where appropriate.
- **Feedback Collection:** Gather customer feedback and suggestions for improvement and relay this information to the management team to enhance product offerings and service processes.
- **Training and Mentoring:** Assist in training new team members, sharing best practices, and cultivating a supportive team environment.
- **Performance Metrics:** Meet or exceed assigned key performance indicators (KPIs) and contribute to the overall success of the support team by actively participating in team meetings and strategy sessions.
- **Adaptability:** Quickly adapt to changes within the organization, including new products, policies, and procedures.
#### Requirements
- **Education:** A minimum of a bachelor's degree in a relevant field or equivalent work experience.
- **Experience:** At least 3 years of experience in a customer support or related role, with a track record of handling customer inquiries effectively.
- **Personality Traits:**
- **Confident:** Must demonstrate confidence in dealing with customers and addressing their concerns.
- **Independent:** Able to work autonomously and make sound decisions without significant guidance.
- **Soft Skills:**
- **Attention to Detail:** Detail-oriented with the ability to process information accurately and efficiently.
- **Leadership Ability:** Demonstrates the ability to lead by example and inspire team collaboration, even in a support role.
- **Technical Skills:** Proficient in using CRM software and other customer management tools; a working knowledge of Microsoft Office Suite.
- **Communication:** Excellent verbal and written communication skills, with the ability to communicate clearly and professionally.
- **Interpersonal Skills:** Strong interpersonal skills that promote positive interactions with customers and colleagues alike.
#### Benefits
- **Paid Time Off (PTO):** Generous PTO policies to ensure a healthy work-life balance.
- **Remote Work Flexibility:** Opportunities for flexibility in your work location.
- **Free Accommodation:** Complimentary accommodation for eligible employees, making it easier to focus on work without housing concerns.
#### Working Environment
MISC Berhad fosters an energetic and dynamic work culture that encourages innovation and collaboration. Our team thrives in a rapidly evolving environment where adaptability and initiative are greatly valued.
### Application Process
If you are ready to take the next step in your career and join a prestigious and forward-thinking company, please apply by the deadline of **October 4, 2024.**
**Note:** MISC Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
