**Job Title: Support Representative - Work from Home**
**Company: MR DIY Group**
**Location: George Town, Penang, MY**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 4**
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**Job Description:**
MR DIY Group is seeking a dedicated and resourceful Support Representative to join our team on a part-time basis. This position is an excellent opportunity for individuals who thrive in a dynamic, remote working environment, showcasing their ability to provide exceptional customer service while creatively solving problems. As a Support Representative, you will play a crucial role in enhancing the customer experience, addressing inquiries, and fostering a positive relationship with our clients.
**Key Responsibilities:**
- **Customer Assistance:** Respond promptly and effectively to customer inquiries via phone, email, and chat, ensuring a high level of service and satisfaction.
- **Issue Resolution:** Identify and troubleshoot customer issues, providing clear, concise, and actionable solutions while maintaining customer retention and satisfaction.
- **Product Knowledge:** Develop a deep understanding of MR DIY products and services to provide accurate information and guidance to customers.
- **Collaboration:** Work closely with other team members and departments to address complex customer inquiries, ensuring issues are escalated and resolved effectively.
- **Feedback Collection:** Gather customer feedback and provide insights to improve service and product offerings, participating actively in the continuous improvement process.
- **Documentation:** Maintain accurate and detailed records of customer interactions, including issues raised and resolutions provided, within our CRM system.
- **Training Support:** Assist in the onboarding of new employees by sharing knowledge and best practices about customer service and process improvements.
- **Innovation:** Continuously seek opportunities to enhance the customer support experience through creative problem-solving and innovative thinking.
- **Team Engagement:** Actively participate in team meetings and contribute ideas that foster a collaborative and innovative work environment.
**Requirements:**
- **Experience:** Minimum of 4 years of experience in a customer support or related role, preferably in a retail or e-commerce environment.
- **Education:** High school diploma or equivalent; associate or bachelor's degree in business or related field is a plus.
- **Skills:**
- Proficient in using customer relationship management (CRM) tools and computer systems.
- Strong verbal and written communication skills in English; proficiency in additional languages is an advantage.
- Excellent problem-solving abilities and attention to detail.
- Ability to manage multiple tasks simultaneously while maintaining a high degree of professionalism.
- **Personality Traits:**
- *Dedicated:* Committed to achieving excellence in customer service and support.
- *Resourceful:* Able to think outside the box and leverage available resources effectively.
- **Soft Skills:**
- *Teamwork:* Strong collaborator who values input and ideas from team members.
- *Innovation:* A creative thinker eager to contribute innovative solutions that enhance customer satisfaction.
**Benefits:**
- Parental leave
- Access to ongoing training and professional development opportunities
- Company transportation for work-related travel
**Working Environment:**
We believe in sparking creativity and motivation in an environment that inspires greatness. As a remote member of our team, you will have the flexibility to work from home while being supported by a collaborative and innovative workplace culture.
**Deadline to Apply:** September 19, 2024
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**Equal Opportunity Statement:**
MR DIY Group is an equal opportunity employer and values diversity in its workforce. We encourage all qualified applicants to apply, regardless of race, gender, disability, age, sexual orientation, or any other characteristic protected by applicable law. We strive to create a welcoming and inclusive environment for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
