Job Description:
We are looking for a dedicated and hardworking Support Specialist to join our team at Axiata Group Berhad in George Town, Penang, MY. As an entry-level Support Specialist, you will be responsible for providing technical support to our customers and internal teams.
Responsibilities:
1. Respond to customer inquiries and provide technical support via phone, email, or chat.
2. Troubleshoot technical issues and provide solutions in a timely manner.
3. Document and track customer issues and resolutions in our CRM system.
4. Collaborate with other teams to escalate and resolve complex technical issues.
5. Assist in testing new software and hardware products before they are released to customers.
6. Provide training and guidance to customers on how to use our products effectively.
7. Stay up-to-date on industry trends and best practices in technical support.
Requirements:
1. Strong communication skills and the ability to explain technical concepts to non-technical users.
2. Excellent problem-solving skills and the ability to think strategically.
3. Adaptability to work in a fast-paced environment and handle multiple tasks simultaneously.
4. A willingness to learn and grow in a dynamic team environment.
5. No prior experience required, but a passion for technology and customer service is a must.
Benefits:
- Employee discounts on company products and services.
- Profit sharing opportunities.
- Company-provided equipment for work.
Working Environment:
At Axiata Group Berhad, we strive to cultivate leaders who foster inclusivity and mentorship. Our team is dedicated to creating a supportive and collaborative work environment where everyone can thrive.
Equal Opportunity Statement:
Axiata Group Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
Deadline to apply: ********
If you are a motivated individual with a passion for technology and customer service, we encourage you to apply for the Support Specialist position at Axiata Group Berhad. Join us in shaping the future of telecommunications and making a positive impact on our customers' lives.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
