Remote Web Chat Associate

Job Description:

SIRIM Berhad is seeking a Remote Web Chat Associate to join our team in George Town, Penang, MY. As a Remote Web Chat Associate, you will be responsible for providing exceptional customer service through online chat support. This role requires strong communication skills, attention to detail, and the ability to multitask effectively.

Responsibilities:
- Respond to customer inquiries and provide support through web chat
- Assist customers with product information, troubleshooting, and order processing
- Maintain a high level of professionalism and customer service at all times
- Collaborate with team members to ensure a seamless customer experience
- Meet and exceed performance metrics and goals set by the company

Requirements:
- 1 year of experience in customer service or a related field
- Hardworking and adaptable personality traits
- Strong analytical and strategic planning skills
- Excellent communication and problem-solving abilities
- Ability to work independently and as part of a team
- Proficiency in using web chat platforms and other customer service tools

Benefits:
- Travel opportunities
- Free accommodation
- Relocation allowance

Working Environment:
At SIRIM Berhad, we empower our employees to take ownership and make impactful decisions. We believe in fostering a collaborative and supportive work environment where every team member has the opportunity to grow and succeed.

Deadline to Apply: ********

Equal Opportunity Statement:
SIRIM Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.