Team Leader

What You Will Deliver
Oversee the day-to-day operation of the center operation
Allocate manpower resources
Motivate frontline to improve performance
Ensure KPI is met with the guidelines and standard
Identify existing and potential obstacles in CS Team
Reply to customers' comments and complaints via email and other online platforms
Perform professional customer service and create a good experience for our customers
Who You Are
Holder of Associate's Degree or above
Minimum 3 years experience in a call center (Focus on complaint handling would be an advantage)
Excellent command of written and spoken Cantonese, Chinese, and English
Proficient in MS Office
Able to anticipate obstacles and take initiative to solve the problems
Excellent interpersonal and communication skills
Mature, proactive, and independent
Experience in leading a team
What We Offer
Attractive attendance bonus & other incentive bonus
On-job training
Public Holidays, Birthday Leave, Medical Insurance & Dental Insurance
A multi-cultural team
A company provides a casual, flexible, and pet-friendly working environment
A company promotes learning, continuous improvement, and personal growth#J-18808-Ljbffr