Technical Support Specialist (5 Days Work)

**Job Highlights**- High Career Growth/Opportunities- Energetic & Fun Culture- We're Pioneer & Market Leader**About the Role**- As a Customer Tech Support Specialist, you will be working on troubleshooting customer technical issues in a timely manner while delivering an amazing customer experience. It is important to understand the communication arts and have some basic entry-level IT skills._**Key Responsibilities**- Resolve 100% of customer technical support tickets in a timely manner with high satisfaction every day.- Collect and analyze facts about technical issues, and collaborate with the T2 escalation team to successfully resolve the issue for customers.- Willing to travel to customer's place on the same regional or outstation other state.- Supporting on the pre-sales process and attend sales meeting with sales representative.**Competencies**- Amazing verbal and written communication skills.- Excellent problem-solving and troubleshooting skills.- Quick learner, proficient in understanding and absorb new information.- Working with a group of people to achieve a shared result in an effective manner.**Requirements**:- Knowledge in.NET, Microsoft SQL Server is a plus- Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree