Trainer (Customer Service)

Details of the offer

Job Description Company Overview: We are SummitNext Technologies Sdn.
Bhd., a BPO and Technology Solutions provider located in Selangor, where innovation meets excellence.
As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Trainer (Customer Service) to provide unrivalled support to our clients Responsibilities: Develop and deliver training programs for inbound, outbound, and support agents, aimed at enhancing skills, knowledge, and performance.
Conduct training needs analysis based on agent performance, customer feedback, and data insights to identify areas for improvement.
Create engaging and interactive training materials, including training manuals, job aids, and e-learning modules.
Deliver training sessions using various methods such as classroom training, on-the-job training, and virtual training.
Evaluate training effectiveness through assessments, surveys, and focus groups, and gather feedback for continuous improvement.
Provide coaching and feedback to agents through one-on-one sessions, performance reviews, and customer feedback to boost performance.
Analyze performance data related to agents, customer feedback, and call volume to identify areas for improvement in training and coaching.
Collaborate with line leaders and assistant leaders to identify training needs and support them in implementing effective training programs.
Requirements/Qualifications: Diploma/Bachelor degree with at least 2 years of work experience as Customer Service trainer or similar role.
Experience in customer service positions in contact centres is a plus.
Excellent presentation of skills and training delivery, with knowledge of various training methodologies.
Excellent verbal, written and interpersonal communication skills.
Ability to multitask and operate in a fast-paced team environment.
An individual who is eager to learn and willing to go the extra mile.
Proficiency with necessary technology, including computers, software applications, and phone systems.
Additional certification in training is a plus.
Job Type: Full-time Pay: RM4000.00 - RM5000.00 per month Benefits: Annual Leave, Maternity Leave, Birthday Leave, Parental Leave, etc EPF & Socso Opportunities for promotion Professional development


Nominal Salary: To be agreed

Source: Talent_Ppc

Job Function:

Requirements

Training Executive

Job Responsibilities: Develop engaging training materials and programs to address organizational needs.Identify training gaps through assessments with depart...


Red Velvet Wm Events Sdn Bhd - Kedah

Published 13 days ago

Hr And Training Manager

DUTIES / RESPONSIBILITIES Assist in the full hiring process of employees, including Recruitment and New Hire OrientationsEnsure job descriptions are up to da...


Everrise Departmental Store Sdn Bhd - Kedah

Published 13 days ago

Trainer (Customer Service)

Job Description Company Overview: We are SummitNext Technologies Sdn. Bhd., a BPO and Technology Solutions provider located in Selangor, where innovation me...


Summitnext Technologies Sdn Bhd - Kedah

Published a day ago

Training & Development Executive

Responsibilities: To provide administrative support to the Training and Development Team – coordinate and arrangement of training programme, implementing ass...


Central Coldstorage Kuching Sdn Bhd - Kedah

Published 17 days ago

Built at: 2024-11-14T22:52:53.667Z