ResponsibilitiesImplement, monitor and revisit Collection Strategies in adherence to the company's policies and procedures.
Develop new strategies for the team to drive numbers and monitor the overall functions of the unit to ensure smooth execution.
Plan resources and review the efficiency and effectiveness of the unit; immediately rectify issues and liaise with the Head, Auto Collection and Recovery on any unresolved matters.
Review and set Collection targets and Key Performance Indicators.
Manage budgets and resource capacity planning.
Restructure and realign the unit's functions.
Involve in new projects or enhancements/initiatives within the Department or other business units.
Implement action plans and strategies for the department in adherence to the company's policies and procedures.
Manage and deliver the monthly target assigned on monies recovered, lower impaired exposure, increase impaired declassification, and maximize recoveries.
Share best practices across the department as needed.
Evaluate recovery activities in achieving desired targets set by management.
Monitor the overall functions of the unit to ensure smooth execution.
Rectify matters pertaining to the department and liaise with the Head, Consumer Credit Operations on unresolved issues.
Support and ensure control and compliance is in place, achieving satisfactory ratings on all audits.
Take necessary measures and corrective actions to ensure smooth recovery activities in the department.
Maintain and enhance relationships with internal and external customers.
Provide leadership and guidance to subordinates by acting as a coach, mentor, manager, and motivator to achieve maximum productivity.
Ensure initiatives and action plans are carried out correctly by the department's staff.
Maintain high staff motivational rates and teamwork at all times.
Instill correct work ethic in each staff member in the department and ensure compliance with the company's Code of Ethics.
Perform yearly KPI appraisals for staff under direct report.
Perform any other duties and responsibilities as assigned by Management.
Ensure the unit complies with the circulars and guidelines outlined in delivering results.
Job InfoJob Identification: 18315
Job Category: Credit Recovery
Posting Date: 09/05/2024, 07:24 AM
Job Schedule: Full time#J-18808-Ljbffr