Web Chat Specialist

Job Description:

We are looking for a dedicated and passionate Web Chat Specialist to join our team at SIRIM Berhad in Kuala Lumpur. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in the tech industry.

Responsibilities:
- Engage with customers through web chat to provide support, answer inquiries, and resolve issues in a timely and professional manner
- Collaborate with other team members to ensure a seamless customer experience across all channels
- Utilize project management skills to prioritize and manage multiple chat conversations simultaneously
- Create and deliver presentations to internal teams on chat performance and customer feedback
- Continuously learn and adapt to new technologies and tools to improve chat efficiency and effectiveness

Requirements:
- Strong dedication to providing excellent customer service
- Passion for technology and the digital space
- Excellent project management skills
- Ability to deliver engaging presentations
- Strong written and verbal communication skills
- Ability to work in a fast-paced environment and adapt to changing priorities

Benefits:
- Training & professional development opportunities to enhance your skills and knowledge
- Relocation allowance for those who may need to move for the position
- Travel opportunities to attend conferences and events related to the tech industry

Working Environment:
At SIRIM Berhad, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. You will have the opportunity to work with a diverse team of professionals who are passionate about innovation and technology.

Deadline to Apply:
Please submit your application by September 13, 2024.

Equal Opportunity Statement:
SIRIM Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.