**Job Title: Web Chat Specialist - Work from Home**
**Company: MYEG Services Berhad**
**Location: Malacca City, Melaka, MY**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 3**
**Application Deadline: ******** **
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### Job Description
At MYEG Services Berhad, we are seeking a dedicated and driven **Web Chat Specialist** to join our dynamic team. This part-time role offers the flexibility of working from home while providing an essential service to our valued clients. The ideal candidate will have a passion for customer service and a knack for problem-solving, along with the ability to manage multiple conversations efficiently. If you thrive in a fast-paced environment and are looking for an opportunity to enhance your skills in digital communication, we want to hear from you!
### Key Responsibilities
- **Customer Interaction**: Engage with clients via web chat in a professional and courteous manner, addressing inquiries efficiently.
- **Problem Resolution**: Analyze customer issues, troubleshoot problems, and provide effective solutions in real-time.
- **Information Management**: Record and track all chat interactions using CRM software, ensuring data accuracy and security at all times.
- **Feedback and Reporting**: Collect customer feedback and report recurring issues or trends to management for process improvements.
- **Collaboration**: Work closely with other departments to resolve customer issues and improve product knowledge, enhancing the overall customer experience.
- **Knowledge Base Maintenance**: Update and contribute to the internal knowledge base to promote self-service resources for customers and enhance team efficacy.
- **Time Management**: Prioritize tasks effectively in a fast-paced environment to ensure timely response and resolution of customer inquiries.
- **Continuous Learning**: Participate in training sessions and workshops to stay updated on new products, policies, and chat support technologies.
### Requirements
- **Education**: Minimum of a Bachelor's degree or equivalent experience in a related field.
- **Experience**: A minimum of 3 years of experience in customer service, specifically in an online chat environment or similar role.
- **Technical Skills**: Proficiency in using web chat software, CRM systems, and basic knowledge of technical troubleshooting. Familiarity with platform-specific guidelines is a plus.
- **Soft Skills**:
- **People Management**: Ability to interact with diverse clientele and collaborate effectively with team members.
- **Analytical Skills**: Strong skills in analyzing information and trends to resolve customer issues efficiently.
- **Personality Traits**:
- **Driven**: A proactive approach to problem-solving and customer service.
- **Dedicated**: A commitment to upholding company values and delivering outstanding service.
- **Communication Skills**: Excellent written communication skills with the ability to adapt tone and style for different audiences.
- **Availability**: Flexibility to work varied hours, including evenings and weekends, as needed.
### Benefits
- **Company Transportation**: Assistance with transportation for necessary assignments or training sessions, as applicable.
- **Dental Insurance**: Comprehensive dental coverage to support your health needs.
- **Paid Time Off (PTO)**: Generous PTO policy to encourage work-life balance.
### Working Environment
MYEG Services Berhad fosters a culture of ongoing learning and development for personal and professional growth. We are committed to providing our team members with the resources and opportunities necessary to excel and advance their careers.
### Equal Opportunity Statement
MYEG Services Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage qualified individuals of all backgrounds to apply.
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If you are excited about the possibility of working with a team that values growth, innovation, and customer satisfaction, please submit your application by the deadline specified above. We look forward to welcoming a new member to our dedicated team of Web Chat Specialists!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
