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A leading global provider of technology-enabled business process outsourcing solutions that provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries.
Job Description: To handle all inbound calls pertaining to hotel reservation and travel product information and other inquiries for Japanese customers.
To exceed customers expectation in terms of customer service & accurate information To be able to provide information related to travel and tours for customers convenient travelling.
To communicate with contracted vendors about customers inquiries and queries.
Requirements: At least holding an associate degree and/or expected graduate (documents required) Required language(s): Japanese (mother tongue) / English (business level) Able to work on weekends/public holidays and rotational shift Each shift consists of 9 working hours and inclusive of 1 hour lunch break Good in both time management & people development skills MS Office operating and typing skills Preferable attitude: Positive, Fast paced and prompt, Achievement oriented, Energetic and Enthusiastic Benefit: Work Permit provided 5 working days in a week Annual leave (12 days) Sick leave (14 days) Medical insurance One way flight ticket to Malaysia Pick up service from airport 2 weeks free company accommodation provided Opening Malaysian bank account Property agent introduction Shuttle van pick up from nearest LRT station Remuneration Basic Salary MYR 9,000 + Up to MYR 500 KPI (Depending on performance) Working Hours Between 6am - 11pm (8 hours + 1 hour break) |5 days rotational (Monday to Sunday) Work Location WFH and need to be based in Japan Consultant in Charge Angel Chok | 014 612 6048 | ****** MYR 9,000 basic + Up to MYR 500 KPI