**Job Title:** Account Support Associate - Remote Work
**Company:** MISC Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 3
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### Job Description:
MISC Berhad is seeking a proactive and resilient Account Support Associate to join our remote team. As an essential part of a dynamic workforce, you will play a critical role in supporting our clients and ensuring seamless account management processes. This position requires a strong ability to communicate effectively, analyze accounts and issues, and provide outstanding service to our clients while maintaining a positive and inclusive work environment.
### Key Responsibilities:
- **Account Management:**
- Assist in managing client accounts to ensure smooth operations and continuity of service.
- Regularly review account status and client satisfaction, proactively identifying opportunities for improvement.
- **Client Communication:**
- Serve as a primary point of contact for client inquiries, providing timely and accurate information regarding account details and services.
- Collaborate closely with clients through various communication channels, including emails, calls, and virtual meetings to resolve issues effectively.
- **Data Analysis:**
- Analyze client account metrics, performance data, and trends to provide actionable insights to both clients and internal stakeholders.
- Prepare and present reports regarding account performance and recommendations for enhancement.
- **Collaboration:**
- Work with cross-functional teams, including sales, finance, and operations, to ensure alignment on client needs and expectations.
- Contribute to team projects aimed at improving processes and client experiences.
- **Problem Solving:**
- Address client concerns with a solutions-oriented approach, ensuring issues are resolved promptly and effectively.
- Maintain detailed records of client interactions and transaction histories to support efficient problem-solving.
- **Compliance and Best Practices:**
- Ensure adherence to company policies and industry regulations, maintaining high standards of professionalism and integrity in all dealings.
- Train new team members on account management best practices and foster an inclusive, supportive environment.
### Qualifications:
- **Education:** Bachelor's degree in Business Administration, Finance, or a related field is preferred.
- **Experience:** Minimum of 3 years in account support or a similar role, preferably in a customer-focused environment.
- **Technical Skills:**
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and CRM software.
- Basic understanding of data analysis tools and techniques.
- **Personality Traits:**
- Resilient: Possess the ability to bounce back from challenges and adapt to changing situations.
- Independent: Demonstrated ability to work autonomously while effectively managing priorities.
- **Soft Skills:**
- Strong communication skills: Effectively convey information, foster relationships, and facilitate discussions.
- Analytical mindset: Ability to analyze data, identify trends, and make informed decisions.
### Working Environment:
At MISC Berhad, we embrace diversity and have cultivated an inclusive culture that values and respects all perspectives. We recognize that a diverse workforce enhances creativity, innovation, and collaboration.
### Benefits:
- Life insurance
- Parental leave
- Paid Time Off (PTO)
### Application Details:
If you meet the qualifications and are looking for a part-time opportunity to contribute your skills in a supportive and diverse environment, we encourage you to apply by **October 31, 2024**.
### Equal Opportunity Statement:
MISC Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. All employment decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
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To apply, please submit your resume and cover letter to [HR email/contact information]. We look forward to reviewing your application!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.