**Job Title:** Client Relations Assistant
**Company:** Axiata Group Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 3
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**Job Description:**
Axiata Group Berhad is seeking a dedicated and energetic Client Relations Assistant to join our team in Johor Bahru. As a vital member of our organization, you will play a key role in establishing and nurturing client relationships, while contributing to the overall success of our projects and initiatives. This part-time position offers flexibility and opportunities for professional growth in a dynamic working environment that embraces change.
**Key Responsibilities:**
1. **Client Engagement:**
- Act as the primary point of contact for clients, addressing inquiries and resolving issues in a timely manner.
- Build and maintain strong, long-lasting client relationships through effective communication and follow-up.
- Conduct regular check-ins with clients to gauge satisfaction levels and gather feedback for continuous improvement.
2. **Administrative Support:**
- Assist in managing client records, including contact information, service agreements, and feedback forms.
- Prepare and organize reports related to client interactions, complaints, and satisfaction metrics for review by senior management.
- Coordinate client meetings and presentations, ensuring all materials are prepared and logistics are managed efficiently.
3. **Problem-Solving:**
- Demonstrate strong decision-making skills by identifying and resolving client issues effectively while ensuring a positive client experience.
- Collaborate with various departments to address client concerns, ensuring timely and effective solutions are implemented.
4. **People Management:**
- Foster teamwork and collaboration among internal teams to facilitate seamless operations and service delivery.
- Provide support and guidance to junior associates regarding client relations best practices.
5. **Continuous Improvement:**
- Participate in training sessions and professional development opportunities to enhance client relations skills.
- Stay updated on industry trends, competitive landscape, and client expectations to position Axiata Group at the forefront of client service.
**Qualifications:**
- **Experience:** Minimum of 3 years in a client relations role or similar position.
- **Education:** Bachelor's degree in Business Administration, Communications, or a related field is preferred, but not required.
- **Technical Skills:** Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software (e.g., Salesforce, HubSpot).
**Personality Traits:**
- **Dedicated:** Proven commitment to client satisfaction and organizational goals.
- **Energetic:** Enthusiastic approach to work and interactions, able to motivate teams and clients alike.
**Soft Skills:**
- **Decision-Making:** Strong capability to analyze situations, consider alternatives, and make informed decisions quickly and effectively.
- **People Management:** Excellent interpersonal skills with an ability to foster relationships at all organizational levels.
**Benefits:**
- Opportunities for training and professional development to enhance your skills and career prospects.
- Allocation of necessary company equipment to facilitate your role efficiently.
- Flexibility for remote work, allowing you to balance professional and personal commitments.
**Working Environment:**
At Axiata Group Berhad, we thrive in a dynamic environment that embraces and navigates change seamlessly. You will be encouraged to harness your creativity and adaptability to contribute to our evolving landscape while enjoying the support of a collaborative team.
**Application Deadline:** Please submit your applications by October 31, 2024.
**Equal Opportunity Statement:**
Axiata Group Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and experiences to join our team.
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Join us to make a significant impact in client relations and contribute to the growth of Axiata Group Berhad!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.