**Job Title:** Account Support Associate - Remote Work
**Company:** UEM Sunrise Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 3
**Job Description:**
UEM Sunrise Berhad is seeking an enthusiastic and dedicated Account Support Associate to join our dynamic team. This remote role offers an exciting opportunity to contribute to our cutting-edge projects while enhancing your professional skills in the real estate and construction industry. The ideal candidate will thrive in a fast-paced environment and be motivated to provide exceptional service to our clients.
**Responsibilities:**
- **Client Interaction:** Serve as the primary point of contact for clients, addressing their inquiries, concerns, and requests in a timely and professional manner. Ensure client satisfaction by providing accurate information and effective solutions.
- **Account Management:** Assist in maintaining and updating client accounts, ensuring all relevant data is accurate and up-to-date. This includes managing account documentation and records in compliance with company policies.
- **Project Coordination:** Collaborate with project managers to support ongoing projects. Track project timelines, deliverables, and milestones, ensuring that all parties are informed about progress and any potential challenges.
- **Sales Support:** Aid the sales team by preparing and delivering presentations, proposals, and reports. Utilize persuasion skills to effectively convey our value proposition to clients and support efforts that lead to increased sales and customer engagement.
- **Process Improvement:** Identify opportunities for process optimization and efficiency enhancement within the client management and project support framework. Proactively share ideas and suggestions with the team to drive innovation.
- **Team Collaboration:** Work closely with various departments, including sales, project management, and marketing, to ensure a unified approach to account support and customer satisfaction.
- **Reporting:** Develop and maintain reports on account activities, client interactions, project statuses, and other key metrics. Present findings to management to help inform strategic decisions and identify trends.
- **Customer Feedback:** Gather and analyze customer feedback to improve service offerings and identify areas for improvement. Respond to customer feedback promptly and constructively.
- **Training and Development:** Participate in training sessions to enhance skills related to account management, product knowledge, and customer service excellence. Stay updated on industry trends and best practices to remain competitive.
**Requirements:**
- **Experience:** Minimum of 3 years of experience in account support, client relations, or a similar role, preferably within the real estate or construction sector.
- **Education:** Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
- **Soft Skills:** Strong project management skills, with proven successful experience in coordinating and managing multiple projects simultaneously. Excellent persuasion and communication abilities to influence stakeholders and clients effectively.
- **Personality Traits:** Energetic and dedicated with a positive attitude. Must exhibit a strong sense of responsibility and a commitment to excellence in all tasks.
- **Technical Skills:** Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with CRM software and project management tools. Experience with data analysis and reporting is a plus.
- **Time Management:** Ability to work independently and efficiently, managing time effectively to meet deadlines and client needs while working remotely.
- **Customer Service Orientation:** A focused customer service mindset with a desire to go above and beyond to meet customer needs.
**Benefits:**
- **Profit Sharing:** Participate in our profit-sharing program to share in the success of the company.
- **Training & Professional Development:** Access to various training programs and professional development opportunities to enhance your skills and career growth.
- **Life Insurance:** Comprehensive life insurance coverage for financial peace of mind.
**Working Environment:**
Join a forward-thinking team that leads the industry with innovative ideas and solutions. We value collaboration, creativity, and a spirit of teamwork in our remote working environment.
**Deadline to Apply:** ********
**Equal Opportunity Statement:**
UEM Sunrise Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all backgrounds and experiences, believing that a diverse workforce drives innovation and success.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
