**Job Title:** Account Support Officer
**Company:** Top Glove Corporation Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 0
**Job Description:**
Top Glove Corporation Berhad, a leader in the rubber glove manufacturing industry, is seeking an energetic and driven individual to join our team as an Account Support Officer. This part-time position is perfect for entry-level candidates looking to gain experience in a dynamic and fast-paced environment. As an Account Support Officer, you will play a vital role in supporting our account management team and ensuring a high standard of service for our valued clients.
**Key Responsibilities:**
1. **Client Interaction:**
- Respond to client inquiries via phone, email, and in-person while ensuring a professional and positive interaction.
- Assist in maintaining strong relationships with existing clients by providing timely and accurate information regarding their account status and other inquiries.
2. **Administrative Support:**
- Assist the account management team with administrative tasks such as data entry, filing, and maintaining accurate client records in our database.
- Prepare and organize account-related documentation, including contracts, proposals, and quotations.
3. **Account Management:**
- Support the team in processing orders, tracking deliveries, and ensuring client satisfaction throughout the purchasing process.
- Monitor and report any discrepancies or issues related to client accounts to the senior account managers.
4. **Data Analysis:**
- Collect and analyze data related to client accounts to assist in generating detailed reports that inform strategic planning and account growth initiatives.
- Track performance metrics and create reports for review by the account management team.
5. **Team Collaboration:**
- Work closely with cross-functional teams, including sales, marketing, and logistics, to facilitate seamless communication and workflow.
- Participate in team meetings to provide updates on account status and share insights that contribute to overall strategic planning.
6. **Continuous Improvement:**
- Stay up to date on industry trends and best practices to identify opportunities for enhancing the account support process.
- Contribute ideas for improving client satisfaction and internal processes.
**Requirements:**
- **Education:** A high school diploma or equivalent is required. Further education in business, marketing, or a related field is an advantage.
- **Experience:** No prior experience is required; however, internship or volunteer experience in customer service or administrative roles is a plus.
- **Skills:**
- **Soft Skills:**
- Excellent communication skills with a focus on customer service.
- Strategic planning abilities to assist in the development of account management strategies.
- Adaptability to changing priorities and the capability to manage multiple tasks effectively.
- **Personality Traits:**
- Energetic and driven with a positive attitude towards challenges and teamwork.
- A proactive approach to problem-solving and assisting clients.
- **Technical Skills:**
- Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) is required.
- Basic knowledge of CRM software is an advantage.
**Working Environment:**
At Top Glove Corporation Berhad, we pursue excellence in every endeavor, setting a high standard for achievement. Our supportive team environment encourages personal and professional growth, allowing for meaningful contributions to our organization and the industry as a whole.
**Benefits:**
- Competitive hourly pay rate.
- Parental leave to support family needs.
- Relocation allowance for candidates who may need to move to Penang.
- Disability insurance for peace of mind and security.
**Application Deadline:**
Interested candidates are encouraged to apply by October 10, 2024.
**Equal Opportunity Statement:**
Top Glove Corporation Berhad is an Equal Opportunity Employer. We believe in creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law. We are committed to fostering a work environment that celebrates diversity and encourages every employee to reach their full potential.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
