Call Center Assistant

Job Description:We are looking for a dedicated Call Center Assistant to join our team at Kuala Lumpur Kepong Berhad in George Town, Penang, MY. As a Call Center Assistant, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and assisting with various administrative tasks.

Responsibilities:1. Answer incoming calls and respond to customer inquiries in a professional manner.2. Make outbound calls to follow up on customer requests and resolve any issues.3. Maintain customer records and update database with relevant information.4. Provide product information, pricing, and availability to customers.5. Assist with order processing and tracking shipments.6. Collaborate with other team members to ensure excellent customer service.7. Handle customer complaints and escalate issues as needed.8. Complete administrative tasks such as data entry and filing.

Requirements:1. At least 1 year of experience in a customer service role.2. Energetic and hardworking personality traits.3. Excellent presentation and communication skills.4. Strong cooperation and teamwork abilities.5. Ability to multitask and work in a fast-paced environment.6. Proficient in Microsoft Office and CRM software.7. High school diploma or equivalent.

Benefits:1. Training & professional development opportunities.2. Relocation allowance for eligible candidates.3. Disability insurance coverage.4. Employee discounts on company products.

Working Environment:At Kuala Lumpur Kepong Berhad, we value building strong connections and treating our colleagues like an extended family. You will have the opportunity to work in a supportive and collaborative environment where your contributions are appreciated.

Deadline to apply: ********

Equal Opportunity Statement:We are an equal opportunity employer and value diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.